Speed Up Response Times to Shopper Needs with QuickConnect by Indyme Solutions

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Indyme Solutions introduces a mobile application that speeds up staff response times to shoppers and cashiers needing assistance, or other events that need a fast resolution. QuickConnect enables retailers to send instant automatic notifications of such events to smart phones and PDAs, empowering retail staff to communicate faster and more effectively than ever before.

Sample Message on Smartphone

QuickConnect is an exciting development that empowers team members to address, collaborate, and resolve daily issues in their stores with simple, one-touch communication.

Indyme Solutions introduces QuickConnect, a mobile application that speeds up staff response times to shoppers requiring assistance, POS staff needing help, or other urgent store events in need of a fast response. QuickConnect enables retailers to send instant notifications of such events to smart phones and PDAs in addition to Two-Way Radios, PA systems, and wireless phones.

The application provides users with an easy-to-use interface to accept, decline, or re-assign a request providing an efficient way to escalate or forward the notification depending on the response. Users of QuickConnect enabled devices are empowered to communicate easily, with other staff members to organize an efficient response to events, resulting in fewer frustrated shoppers, increased sales, and better staff efficiency - all with the push of a button on their smart phone or PDA.

QuickConnect offers the ability to track, measure, and improve the response times of team members, offering retailers the opportunity to train staff and set clear, objective performance goals for customer service levels in their stores.

“QuickConnect is an exciting development that empowers team members to address, collaborate, and resolve daily issues in their stores with easy, intuitive, one-touch communication,” says Steve Deal, President and CEO of Indyme Solutions.

QuickConnect is the latest addition to a series of retail-centric communications solutions offered by Indyme. QuickConnect is available with all new Indyme deployments or can be added to existing Indyme systems with minor modifications to the existing infrastructure. QuickConnect has successfully been tested with several Motorola devices and will be commercially available in the first quarter of 2011. Indyme will show demonstrations of the application during the NRF Big Show in New York January 10-11, 2011.

About Indyme Solutions:

Indyme Solutions, Inc. has provided retail-focused event response systems to retail store chains for over 20 years. These systems improve customer service, speed of checkout lines, receiving dock access, product loss reduction, and much more. Systems are currently deployed in over 22,000 stores including most of the USA Tier 1 retail chains. QuickConnect and various other product enhancements are part of a strategy to introduce Indyme’s event response system benefits to other market verticals, enabling them to leverage their mobile device investments by bringing additional relevant information to a wide range of end users.

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Joerg Sieber
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