This implementation hit an impressive number of business areas – agent satisfaction, customer satisfaction and turnaround time. I was impressed by the operational aspects of tying feedback requests to a specific call center interaction.
New York, NY and Oslo, Norway (PRWEB) November 9, 2010
Confirmit, the largest global software vendor for Customer Feedback, Employee Feedback and Market Research has announced that it has been named a 2010 Vision Award for Business Impact winner by BeyeNETWORK.
The award, in the Operational BI category, recognizes Farmers’ use of the Confirmit platform to provide exceptional customer service and gain a strategic advantage in a highly competitive industry.
Gary Schwartz, SVP Marketing at Confirmit comments “It’s great to see Confirmit being recognized as a key contributor in the Business Intelligence sector. The industry-leading program that Farmers has created is a fantastic example of what companies can achieve by implementing the platform and building a culture of continuous improvement.”
Laurie Freres, Senior Consumer Insights Manager at Farmers Insurance adds “I’m delighted that our Voice of the Customer program has been recognized in this way. The program’s impact on our organization has been extraordinary, with no area of the company unaffected. We’re meeting the needs of our agents more effectively and more quickly than ever before, and this award will ensure we maintain our drive for continuous improvement.”
Panel judge William McKnight of McKnight Consulting comments “This implementation hit an impressive number of business areas – agent satisfaction, customer satisfaction and turnaround time. I was impressed by the operational aspects of tying feedback requests to a specific call center interaction.”
For full details of the award, visit http://www.b-eye-network.com/awards/vision2010/
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 240 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.
BeyeNETWORK, a TechTarget Company, is an online network of sites that provide free resources for business intelligence professionals. The Network offers media in a variety of formats to fit the needs of Network subscribers and visitors, leading the industry with articles from industry experts, newsletters, executive spotlights, podcasts, expert-hosted channels and blogs. BeyeNETWORK coverage extends beyond business intelligence to include information management, data warehousing, analytics, performance management, data integration, information quality and data governance. For more information, visit the flagship website at http://www.BeyeNETWORK.com.
Gary Schwartz, SVP Marketing: +1 212 660 1816
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