We're happy to have received this Notice of Allowance for a patent that will help to protect our business interests as we continue to penetrate the growing market for advanced customer listening systems.
San Francisco, Calif. (PRWEB) November 9, 2010
Overtone, Inc., the leading provider of advanced customer listening platforms, announced today that the U.S. Patent and Trademark Office (USPTO) has issued a Notice of Allowance for a key patent specific to workflow and methods for using technologies to train computers to automatically categorize high volumes of unstructured text.
The USPTO issues a Notice of Allowance to report that a patent application has been examined and is allowed for issuance as a patent. The patent is expected to issue within three months upon payment of required fees. Once issued, the use of such methods to automatically analyze text covered by this patent by any other company will be prohibited.
“We’re happy to have received this Notice of Allowance for a patent that will help to protect our business interests as we continue to penetrate the growing market for advanced customer listening platforms,” said Craig Brennan, CEO of Overtone, Inc.
Overtone’s patent will cover the unique technology used by humans to train computers to automatically decipher topic and sentiment trends from unstructured consumer-generated text collected from direct to company feedback or social media. More information about the patent can be found on http://www.uspto.gov for patent application 11/286,572.
Overtone, Inc. provides an advanced customer listening platform that out-performs simple social media monitoring for many of the world’s leading consumer brand companies including Microsoft, Yahoo!, Equifax and Continental Airlines. Overtone’s OpenMic delivers actionable customer insights from unstructured customer-generated content gathered from social networks and direct to company feedback enabling strategic decisions and intelligent action. Overtone is funded by top-tier venture capital firms Dolphin Equity Partners and ABS Ventures. For more information, visit overtone.com
Overtone and OpenMic are registered trademarks of Overtone, Inc.