With recent developments in knowledge base architecture and the release of the Hybrid Chat interface, we have chosen to devote a new company division to providing great online customer assistance.
Los Angeles, CA (PRWEB) November 10, 2010
USI Technologies, Inc. (http://www.usitechnologies.com) the pioneer in automated sales chat solutions, announces the launch of a new company division, Help Interactive. The new division will focus on providing online businesses with superior online customer support by augmenting contact centers with Artificial Intelligence technologies.
Help Interactive (http://www.helpinteractive.com) offers two customizable methods of integrating Artificial Intelligence (A.I.) into the customer experience, Hybrid Chat and Virtual Chat Experts. The revolutionary Hybrid Chat live agent interface allows live sales and support representatives to jump in and out of chat conversations as desired. Utilizing USI Technologies’ industry-proven A.I. engine, the Hybrid Chat interface automatically answers FAQs, gathers customer information, and then alerts representatives if a manual response is needed. The balance of agent to A.I. involvement is completely customizable and can be configured to handle entire conversations or to simply suggest responses. No matter how the Hybrid Chat solution is implemented, it will reduce labor costs, increase conversions, and provide faster, more accurate support.
“Over the past 5 years our Artificial Intelligence chat technology has successfully engaged in over 10 million conversations,” explains Tom Kogler, chief executive officer of USI Technologies. “Help Interactive is the culmination of all those years of optimization. With recent developments in knowledge base architecture and the release of the Hybrid Chat interface, we have chosen to devote a new company division to providing outstanding customer support.”
Help Interactive partners with clients to identify needs and formulate solution strategies that increase conversions, enhance the user experience, and reduce labor costs. Both the Hybrid Chat and the Virtual Chat Expert solutions are highly scalable, allow for seamless live agent escalation and completely integrate with most CRMs. To learn more about Help Interactive’s solutions, visit http://www.helpinteractive.com.
About USI Technologies
USI Technologies launched the web’s first Artificial Intelligence sales chat agent, SmartAgent®, in 2005 under the brand http://www.UpSellit.com. Since its launch, SmartAgent® has generated over $480 million in additional revenue by simply answering FAQs when a customer abandons an ecommerce website. Recent technological developments and a growing industry demand has driven the launch of the enhanced online customer support division, Help Interactive. For more information, visit http://www.usitechnologies.com, email info (at) usitechnologies (dot) com or call 866-504-9619.
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