11th Annual Healthcare Service Excellence Conference provides Solutions to Lead for HCAHPS Success

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Penalties and bonuses under the Value-Based Purchasing provisions of the Patient Protection and Affordable Care Act are about to make HCAHPS a profit-center. This conference presents inspiration to lead and solutions to succeed with HCAHPS strategies.

Healthcare Service Excellence Conference

Value-Based Purchasing provisions of the Patient Protection and Affordable Care Act are about to make HCAHPS a profit-center. ...excellent HCAHPS results is no longer an option.

Hospital leaders have come to realize that excellent HCAHPS results is no longer an option.

The 11th annual Healthcare Service Excellence Conference: Inspiration to Lead, Solutions to Succeed will be held January 26-28, 2011 in New Orleans, LA.

This three-day forum will target key issues surrounding performance excellence as measured by the HCAHPS survey.

With its convergence of industry and thought-leaders as panelists, keynoters, and session leaders, the Healthcare Service Excellence Conference is dedicated to delivering non-biased solutions to help hospitals improve and sustain their HCAHPS performance.

Keynoters will include Clint Maun CSP, Vicki Hess CSP, RN, MS, Brian Lee CSP, Karyn Buxman RN, MSN, CSP, CPAE, Dave Gorden CSP, CPAE, Simon Bailey, and Natalie Edwards MAEd, RHEd.

For information, or to register, please visit Healthcare Service Excellence Conference, or call 1800.667.7325.

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Pat Goodberry-Dyck, Conference Chair
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