“We’ve been doing the same thing since my dad opened the doors way back when…we make it right with the customer no matter what. The customer is taken care as if they owned the place. Everyone of my staff is honest to a fault: there's no nonsense in wha
Rochester, NY (PRWEB) November 12, 2010
As the automotive industry continues to struggle both nationally and locally, one Rochester Automotive Dealer finds a way to grow by focusing on the basic business practices of customer service and honesty. Cortese Automotive has been in business since 1974, and since their grand opening over 36 years ago they have focused on two guiding principles to grow their business…”Provide the Very Best Customer Service you can” and “Be Honest, Always”.
This month, Cortese finished construction on and is unveiling a new multi-million dollar facility as part of their dealership being awarded the Jeep, Chrysler and Ram lines of vehicles.
When asked how he plans to continue to grow the dealership’s business, John Cortese (President and CEO) said: “We’ve been doing the same thing since my dad opened the doors way back when…we make it right with the customer no matter what. The customer is taken care as if they owned the place. Everyone of my staff is honest to a fault: there's no nonsense in what we do…we don’t really sell cars here, we just help people buy them.”
The brand new 35,000 square foot facility features a newly appointed customer lounge, an executive lounge, free WiFi access for all, complimentary beverages, and flat screen TV's throughout. The new facility also features a soundproof child's playroom with its own big screen TV, scaled furniture and some of the best kids toys around.
This is exciting and positive news, and it goes to show that an auto dealer can still be overly successful by holding close to classic values such as honesty and trust.
About the Cortese Automotive Group:
The Cortese Automotive Group is located between 2400 West Henrietta Road and 2550 West Henrietta Road. Open since 1974, Cortese Automotive now sells and services the brands of Ford, Lincoln, Mercury, Chrysler, Jeep, Dodge, Ram Mitsubishi. They are open Monday through Sunday, online at http://www.corteseauto.com, and on facebook at http://www.facebook.com/corteseautoblock