UK Customer Satisfaction Awards 2011…Now Open for Entries

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The Awards are designed to recognise and reward organisations who are adopting a top-level strategic view of customer service.

The Awards are open to all UK organisations in the private, public and third sectors and are free to enter

A ground-breaking new Awards programme has been launched by the Institute of Customer Service alongside a must-attend conference that highlights customer service as an imperative business tool.

These are the first Awards that are designed to recognise and reward organisations who are adopting a top-level strategic view of customer service.

The UK Customer Satisfaction Awards are inspired by, and take as their benchmark, the highly respected and consumer led UKCSI (UK Customer Satisfaction Index) launched by the Institute in 2007

The Awards are open to all UK organisations in the private, public and third sectors and are free to enter. The programme covers 15 categories – 11 of which can be entered directly and a further four ‘People’s Choice’ awards that are nomination only.

The Award categories are:

  •     Customer Focus Award
  •     Quality Service Provider of the Year Award
  •     Customer Satisfaction Innovation of the Year
  •     Employee Engagement Strategy of Year
  •     Customer Communication Strategy of the Year – Offline
  •     Customer Communication Strategy of the Year – Online
  •     Customer Communication Strategy of the Year – Cross Channel
  •     Best Application of Technology Award
  •     Best Customer Satisfaction Strategy
  •     Customer Service Leadership Award
  •     The Award for Customer Commitment

Finalists in the UK Customer Satisfaction Awards will demonstrate consistent commitment to customers at the highest level. Innovative, sustainable and ethical strategies that build customer trust and respect will be the hallmark of the winners.

Winners will be announced at a glittering black tie dinner to be held at London Marriott Hotel, Grosvenor Square on 22 March 2011.

Further information
To download entry forms for the UK Customer Satisfaction Awards 2011 or for more information about the Institute’s annual conference go to: http://www.customerserviceconference.co.uk

About the UKCSI
The Institute launched the UK Customer Satisfaction Index (UKCSI) in 2007 and it is repeated every six months. This latest UKCSI is based on a sample of 26,000 adults surveyed annually.

The UKCSI results are determined on a geographically and demographically representative sample of UK adults and data is collected for all organisations with a high market share in each segment of the private sector and the main players in the public sector.

For more information about the UKCSI go to: http://www.ukcsi.com

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Fiona Brunning
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