Montreal (PRWEB) November 12, 2010
Mamoth-Communications introduces Knfrmd.com – a ground-breaking way for businesses to cut the time and costs involved with the necessary customer-confirmation process. It is an efficient and cost effective way of reallocating a company’s precious human resources to where they can be most beneficial. Full-time staff can oversee operations, tend to customer relations and focus on sales. Using intelligent automation, Knfrmd.com is a bi-directional communications platform that will contact customers through Email and/or SMS to confirm their next appointment by prompting them to reply with a firm call-to-action. Customers have the choice of confirming, canceling or rescheduling. Statistics taken from actual results reveal that between 65% to 75% of people contacted by the Knfrmd.com system, instantly confirmed their appointments either by SMS or Email.
To date, the automotive dealership industry was the first to take advantage of this innovative approach to confirming their customer service maintenance appointments. Knfrmd.com has helped dealerships to get quicker results at a fraction of the cost normally incurred by this process. Appointments can be planned out months in advance and be updated as changes occur. There is no need for manual intervention. The confirmation process takes place automatically and businesses get their confirmations almost immediately, making it easier to schedule their workload.
Founded in 2007, the Mamoth-Group is a privately owned technology company based in Montreal, Canada. The company’s mission is to develop unique solutions aimed at facilitating communication between businesses and consumers. Their first product is Knfrmd.com. Solely developed by Mamoth-Communications, the avant-garde automated confirmation system was launched in 2009 and was met with immediate interest from the automotive dealership industry. Receiving its patent in 2010, Knfrmd.com is now considered a “Universal Confirmation Platform.”
The Mamoth-Group’s President Fritz Nykamp sums it up by saying, “Our goal is to deliver the highest quality products and services that benefit both our customers and their clients.”