Many NetApp customers are shocked when they get a quote from NetApp to continue the support of systems coming out of warranty.
Wilmington, DE (Vocus) November 18, 2010
Zerowait has expanded its independent NetApp support program to include newer FAS3000 and FAS6000 systems and storage, even as they continue to reduce their support prices. The Zerowait Parts Assurance (ZPA) policy provides automated monitoring of System Autosupports, including weekly System Status Reports, through the Exception Reporter program, Next Business Day before return replacement of failed components, and 24/7 access to friendly, knowledgeable engineers.
Rob Robinson, Vice President of Sales, says, “Many NetApp customers are shocked when they get a quote from NetApp to continue the support of systems coming out of warranty.” He continued ‘NetApp’s goal is to get the customer to replace their current hardware by keeping support costs for older hardware very high, since they are a hardware sales company. The quality and performance of NetApp storage over the last 5 years has reached the point that most customers are very satisfied with their current systems, and would prefer to continue using them while saving the cost of upgrading. Extending the useful life of a system out to 5 or 6 years allows customers to get the maximum ROI on their storage investment.’
Mike Linett, Zerowait’s President, added, ‘Zerowait is a service company. Our goal is to help our customers get the best return on their NetApp investment. We can typically save the customer 40% - 50% on service, while providing the support and uptime they expect for high availability storage. Our large inventory of parts and Off Lease Systems ensures we have the parts to repair your systems, the shelves and drives to help you grow your system to meet growing storage demands, and complete systems with transferable licenses when your storage needs change or expand. We have customers who depend on 10 year old systems, and depend on Zerowait to keep them going. Whether you have an F330 or a FAS6080, we have the parts and expertise to ensure the uptime you expect from your systems.’
With offices in the US, Europe, and soon, Australia, Zerowait can provide support on a global basis. To arrange for a no obligation review of your system’s status and a support quote, please contact your local Zerowait office today.
Headquartered in Wilmington, DE USA; is the worldwide leader in independent service and support of NetApp filers. Zerowait solutions include off-lease fully licensed NetApp systems and the new SimplStor line of single name space archive storage. Storage administrators throughout the world rely on Zerowait to provide affordable solutions to the skyrocketing costs of data storage. http://www.zerowait.com