Member One Federal Credit Union Selects FMSI’s Teller Management System (TMS)

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By scheduling tellers based on forecasted transaction volumes, the outsourced Teller Management System™ (TMS) solution has been selected by Member One Federal Credit Union to help them gain better control over their labor costs while increasing service levels.

Financial Management Solutions, Inc. (FMSI) is pleased to announce its latest Teller Management System™ (TMS) client, Member One Federal Credit Union (MOFCU). Based in Roanoke, Virginia, MOFCU has 12 locations in the region and serves over 60,000 members. By scheduling tellers based on forecasted transaction volumes, the outsourced TMS solution was selected by MOFCU to help them gain better control over their labor costs while increasing service levels.

When searching for a workforce optimization solution, it was a priority for MOFCU to not only find a sophisticated scheduling system that reduced labor cost, but also find one that staffed an appropriate number of employees to uphold their high standard of excellent member service. “The Teller Management SystemTM is a great branch management solution. We are eager to significantly improve our staffing efficiency,” said Jeff Wieczorek, Chief Information Officer of MOFCU.

In addition, Jeff is anticipating that a decrease in their tellers’ waiting for work time will result in a reduction in teller errors. “It has been our experience that the busier someone is on the teller-line, the less likely it is for them to make an error. We are confident that our new staffing approach will ultimately lower our error ratio,” Jeff explained.

About Member One Federal Credit Union
Originally chartered in 1940 to serve Norfolk & Western Railroad employees, Member One Federal Credit Union has grown to become one of the largest credit unions in the region. Today, Member One serves a membership of over 60,000, has assets over $530 million, and extends credit union services to more than 525 companies and organizations. The financial integrity and stability of our organization have remained a steadfast source of confidence for our members for over six decades. Learn more by going to http://www.memberonefcu.com.

Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990 FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management SystemTM (CMS) and the Lobby Tracking SystemTM (LTS) – that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports.

FMSI provides performance management information exclusively with financial institutions of all sizes. Visit the company’s Web site at http://www.fmsi.com or call 877.887.3022, to schedule a complimentary online demonstration of any of our products.

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Chad Davis
FMSI
770-619-3443 ext. 227
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