Plum Voice Expands Global Presence to an Additional 50 Countries

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Businesses can now manage global telecommunications from a single IVR platform

Businesses and developers can now rapidly deploy automated voice applications around the world using one centralized platform that supports local numbers in more than 65 countries. The Plum Voice Hosted IVR platform and its associated tools enables customers to quickly build and deliver sophisticated telephony applications featuring advanced speech recognition and speech synthesis without the hassles of telecom infrastructure management.

For enterprises that operate IVR multinationally, the alternative solutions are more expensive and difficult. Many companies deploy disparate systems in various countries around the world, or rely on an assorted set of outsourced vendors to provide coverage. This results in inconsistent customer service experiences that irritates callers and ultimately compromises a company’s branding. In addition, the use of dissimilar technologies means developers have to duplicate programming effort and waste time analyzing separate call data records and reports. The Plum Voice IVR Hosting platform avoids these drawbacks by offering a single consolidated global tool with all of the technology required to implement IVR, messaging, and telephony applications, plus unlimited telecom capacity and a development environment built on open standards.

“The benefits of Plum’s hosted IVR service are freedom from managing telecommunication circuits, support for rapid capacity growth, and access to state-of-the-art technology without the cost of upgrades,” said Matt Jones, Plum Voice CTO. “With a 24x7 SLA and a 99.999% uptime guarantee, businesses of all sizes select Plum to host their mission critical communication applications that can now be deployed in over 65 countries.”

About Plum Voice
With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, we offer a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, please visit http://www.plumvoice.com/.

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Lisa Marquez
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