St Johns, NL Canada (PRWEB) November 25, 2010
Telelink Call Centre of St. John's, NL has been honoured with the prestigious 2010 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Telelink Call Centre for their outstanding achievement at their 46th Annual Convention, held recently at the Hard Rock Hotel & Casino, Las Vegas, NV.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents. After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
The company was also awarded the exclusive 2010 Award of Excellence for the seventh consecutive year. Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.
"Participation in the Award of Excellence program helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers.” says CAM-X President Gary Blair. “We congratulate Telelink Call Centre for their achievements.”
Telelink’s Director of Business Development adds… “Participation in award programs is yet another way to for us to prove our high service level standards and also help guide our customer-first strategy. We have received many awards over our 45 year history and we will continue to strive for excellence and leverage our investments in the latest customer relationship management tools.”
For more information, please contact Charlie Reid at 1.888.693.2255 or email: