Charlotte, NC (PRWEB) November 29, 2010
Customer Service Solutions, Inc. has launched their newly redesigned website at http://www.cssamerica.com, making access to customer service tips, news, and articles easier than ever before. Visitors to cssamerica.com will find straight forward navigation to industry-specific research, retention, and consulting services as well as greater opportunities to engage in customer service conversations via social media channels.
"Those who want to set themselves apart from the competition by being the best they can be at customer service will find the resources they need to accomplish that at CSSAmerica.com," says Edward D. Gagnon, president of Customer Service Solutions.
Gagnon is also the author of the new book, Ask Yourself…Am I Great at Customer Service?, the customer service guide for front-line employees that identifies the 25 characteristics of people GREAT at customer service.
Founded in 1998, Customer Service Solutions specializes in customer retention and growth strategies, training, and research services such as mystery shopping and customer satisfaction surveying. Call 704-553-7525 or visit http://www.cssamerica.com for more information.
Edward D. Gagnon, President
Customer Service Solutions, Inc.
Follow us on Twitter: @edgagnon