Road Traffic Accident (RTA) Claims to be Settled Faster Say First Personal Injury

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First Personal Injury lawyers are positive about the new road traffic accident claims portal which was launched in April 2010 to speed up the claim processing time.

The client clearly wants to know whether liability has been accepted or denied and it’s good that they have that clarification quickly.

Last September, the Ministry of Justice introduced its plans to launch a new streamlined process for Road Traffic Accident (RTA) claims. The new online RTA claims portal was launched in April 2010 which has been developed to speed up the agreement on liability and payment of low cost road traffic accident claims, which are defined as claims worth between one thousand to ten thousand pounds and account for around 80% of all RTA injury claims made in the UK.

Before the release of the new portal system, RTA claims could be a lengthy process as the insurers had between 60 and 90 days to accept or deny liability for the damages caused. That time has now been shortened significantly to just 15 days, which should have a positive effect on the whole processing time and therefore allow road traffic victims to receive compensation sooner than before.

Michael Jefferies, of First Personal Injury, explains that “There are three stages in the process, and most cases will be sorted out in stage one and stage two, without the need to go to stage three. Cases will go into stage three if the third party insurer and the injury lawyer can’t agree on the amount of compensation...even then the new system is a very much more simplified process, where there is a paper hearing rather than it going to a full court hearing saving time and hence settling the majority of claims much faster for the client.”

The portal has only been live for around 3 months, so at the moment most cases are in stage one, going into stage two and aren’t quite closed off yet. Based on the performance of the portal so far, Michael has positive views on the new system and believes that, most importantly, it will really benefit clients. He added that “There were some teething problems but now things seem to be settling down, things are beginning to go through more quickly. The client obviously wants to know whether liability has been accepted or denied and it’s good that they have that clarification quickly and that they will benefit from their cases being settled in a shorter time.”

Notes To Editors
First Personal Injury is a specialist personal injury law firm run by partners Michael Jefferies & Nina Ramsden, and is a trading name for Jefferies Solicitors.
The main office is based in Altrincham, Manchester, UK.
First Personal Injury employ around 50 in-house lawyers and staff, who specialise solely in accident claims.

For further information, please visit the firm’s website at or contact Hannah Gibson by email: hannah.gibson(at)attacat(dot)co(dot)uk.


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