By deploying a cloud-based, fully distributed service, organisations can build additional resilience into their mobile voice recording solution as well as taking away the cost of maintaining office based voice recording equipment.
(PRWeb UK) February 25, 2010
Since March 2009, FSA (Financial Services Authority) regulated financial institutions in the UK have had to record and store certain telephone conversations made from desk phones relating to taking client orders and the conclusion of transactions in the equity, bond and derivatives markets. Recording phone calls is also the best way to ensure accuracy in case of any disputes in future over what was said.
The FSA is expected to make an announcement shortly on the current mobile recording exemption included in the 2009 regulations.
With this in mind, GemaTech has partnered with Voxsmart to lead the way in delivering the highest quality voice recording, secure and resilient remote storage and fast retrieval using VoxRecord, as their new mobile voice recording solution for BlackBerry smartphones.
CEO Graham Chick explains, “Working patterns are continually evolving and the steady increase in the mobile workforce will continue. Mobile working, coupled with the anticipated regulations in the financial services sector means that voice recording of both landline and mobile conversations will become the accepted standard by everyone. By deploying a cloud-based, fully distributed service, organisations can build additional resilience into their mobile voice recording solution as well as taking away the cost of maintaining office based voice recording equipment.”
Deploying the VoxRecord application can be done remotely to one or thousands of devices in a matter of minutes. Voxsmart’s VoxRecord Compliance solution can be set to automatically record all incoming and outgoing phone calls with users unable to make a call unless it is recorded. Alternatively organisations can deploy VoxRecord Professional whereby users can choose when they need to record mobile calls.
Each voice recording file is digitally stored and encrypted in highly secure geographically dispersed data centres located in the UK, USA and mainland Europe. Recordings can be sent via email, sent as a link within an email or SMS text, or viewed on a secure web page. A comprehensive permissions structure allows an organisation to decide who has access to which voice recordings.
Sally-Ann Angel, CEO of Voxsmart underlines the importance of the partnership,“We have received considerable interest from customers who would like the benefits of deploying VoxRecord, our BlackBerry smartphone voice recording solution, as a fully managed service rather than integrating with their existing in-house voice recorders. Partnering with GemaTech will enable customers to receive such benefits and we are delighted to bring this offering to the market now that the recording of mobile phones is gaining increasing prominence as a risk management issue in financial services and other sectors.”
Voxsmart’s VoxRecord for BlackBerry smartphones is an addition to GemaTech’s generic voice recording offering which facilitates voice recording from any web enabled device to record conversations held over mobile phones, landlines or PC softphones, on a low cost calling basis.
For further information please contact Karen Jones on 0845 345 8718 or Sally-Ann Angel on 0844 555 1001.
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