We couldn't be more proud of this certification; this truly is a great beginning for JumpPoint as we leverage the value of our Service Desk and maximize our incredible team of people
(Vocus) April 27, 2010
After an extensive and comprehensive audit of JumpPoint’s Service Desk, NetApp has chosen to award JumpPoint Authorized Support Partner (ASP) certification. This certification permits JumpPoint to offer clients full maintenance and support of NetApp products, giving NetApp clients even greater value when they choose to partner with JumpPoint.
In anticipation of this certification, JumpPoint invested heavily in resources and infrastructure to design a state of the art service desk. Leveraging I.T.I.L. methodologies and six sigma tools and measurement strategies helped JumpPoint to develop and design the kind of Service Desk clients have come to expect from a trusted IT advisor and one that could easily support the rigorous standards required for NetApp ASP certification.
“We couldn’t be more proud of this certification; this truly is a great beginning for JumpPoint as we leverage the value of our Service Desk and maximize our incredible team of people,” says Glenn Mowat, President of JumpPoint. “JumpPoint has been working towards building exceptional quality standards into our Service Desk for a while. Incorporating industry-leading methodologies into the JumpPoint organization as a whole has enabled us to streamline our operations and if you’ll excuse the pun, ‘jump’ into the annuity business faster and more efficiently than most.”
Founded in 2007 as gloPlug Limited, branded as GPL Solutions and recently rebranded as JumpPoint, we are a leading Canadian company serving the data centre management and transformation services needs of the technology market space. A long-standing partner of three of the largest providers of data storage technologies and software, IBM, NetApp and VMWare, JumpPoint specializes in the management of data through the provision of innovative transformation, optimization, and cloud solutions. All of our technology solutions are supported by exceptional professional and financial services to ensure clients derive maximum value from their infrastructure investments