MegaMeeting gives us the same feeling of support that we expect to give to our customers. They make us feel like they are a small company that cares about your business instead of being just a number
Los Angeles, CA (Vocus) November 3, 2010
Smeal Fire Apparatus is a major competitor in the fire and rescue industry. Smeal is a family owned company and it shows in the quality of service they provide to their clients, so it is only natural that when the time comes to choose vendors for themselves, Smeal chooses vendors that are closely aligned with their core values and dedication to customer service.
Headquartered out of Snyder, Nebraska Smeal Fire Apparatus is a major manufacturer of aerial ladders, platform aerials and pumpers for rescue teams throughout all of North America. Looking to eliminate geographical barriers and reduce travel costs, MegaMeeting.com’s 100% browser-based web and video conferencing service was their answer. According to Jeff Wegner, Regional Sales Director of Smeal Fire Apparatus, “MegaMeeting gives us the same feeling of support that we expect to give to our customers. They make us feel like they are a small company that cares about your business instead of being just a number”.
Used for product demonstrations and meetings, the sales department takes full advantage of the many features provided to them through MegaMeeting.com, such as the ability to have 16 live video feeds and the use of built-in audio (VoIP). MegaMeeting has been able to save Smeal Fire Apparatus money on preconstruction trips, increase team productivity and reduce travel by allowing Smeal to hold one-on-one dealer evaluations without the need to leave the office.
Recommended by their web developer, Jeff Wegner went on to say “MegaMeeting allows us to have weekly Sales Management Team meetings with two company personnel that are assigned to work in the field. We hold evaluations with our distributors that are in remote locations and we have already used MegaMeeting when a sales rep could not be on location, but his customers were. He was able to sit through an 8 hour video conference to discuss the design parameters of their fire apparatus, which resulted in saving the sales rep two days of travel time and being out of the office.”
Prior to incorporating MegaMeeting, business was conducted through conference calls and waiting until company personnel were available for face-to-face meetings. When asked if MegaMeeting.com will be used in other aspects of their business, Jeff Wegner mentioned that they will be using the product to hold more conferences with customers, allowing their clients to keep expenses down. Smeal may also use MegaMeeting in the future for warranty work and training mechanics in the field.
MegaMeeting.com is a leading provider of 100% browser based web & video conferencing solutions, complete with real time audio and video capabilities. Being browser based and working on all major operating systems – Windows, Mac & Linux; MegaMeeting.com provides universal access without the need to download, install or configure software. MegaMeeting.com web conferencing products and services include powerful collaboration tools that accommodate robust video & web conferences, including advanced features such as desktop/application sharing, i.e. Word and Excel documents and PowerPoint presentations without the need to upload any files. MegaMeeting is ideal for multi-location web based meetings, virtual classrooms, employee trainings, product demonstrations, company orientation, customer support, product launches and much more.
For more information please visit http://www.megameeting.com or call (818) 783-4311.
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