DHgate.com Finds Proactive Dispute Handling Boost Buyer Confidence in China Wholesale Items

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The only significant barrier to online buying for most consumers across the world remains fear about purchase security. DHgate.com, a major China wholesale trading platform, recently updated their dispute policy to benefit both buyers and sellers. The move will break down some of the last remaining concerns for buyers, and allow the benefits of buying at DHgate.com's unique platform to be experienced across a broader range of businesses.

We're working hard to remove that barrier, and our new dispute policy updates are a major step in the right direction

In response to buyer concerns about purchasing across continents over the Internet, DHgate.com, a major China wholesale trading platform, recently released an update to their already comprehensive dispute resolution policy. The changes will benefit both buyers and sellers.

The updates to the dispute policy include:

  •     Greater specificity in the definition of 'Items not as described'
  •     Methods of handling disputes about items of low quality or non-functioning status
  •     If a virtual product is involved in a dispute, sellers will be required to make full refunds

However, the new dispute policy is specifically designed to protect both buyers and sellers equally, using evidence-based methods and clear-cut policies to determine which party is in the right, and following up accordingly.

"The per-unit item pricing through most sellers on our site is fantastic. Around 75% of items ship for free to most major countries, and sellers can also choose to buy stock that's already held at their local warehouses. For most people, the only barrier to buying on DHgate.com is the fact that they don’t have personal experience with how secure it is", said James He of DHgate.com.

"We're working hard to remove that barrier, and our new dispute policy updates are a major step in the right direction", Mr He continued.

Initial wariness about buying through China wholesalers is a recurring theme in testimonials for DHgate.com. However, buyers consistently note that once their first shipment arrives and they have started boosting their profits with the high quality, low priced items, they would recommend DHgate.com to anybody.

"Problems will occur in every single business, especially online. The key is that DHgate.com is learning to deal with these in a proactive way that builds buyer confidence", finished Mr He.

About DHgate.com:
DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 2.8 million registered buyers from 230 international locations and in excess of 400,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.

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Iris Yee
DHgate.com
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