DHgate.com Buyers Stride Confidently Towards Profit with New Buyer Protection Features

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Online retailing continues to grow in popularity, with forecast annual growth as high as 10% in some areas. A recent OECD report entitled 'Empowering e-consumers' noted that the future of the industry is largely dependent on the level of confidence that consumers have in online shopping. DHgate.com, a leading China wholesale trading platform, is leading the world in online buyer protection systems designed to boost that confidence, with a range of innovative solutions to the online security problem.

Here the money is paid to DHgate.com first, so if the seller sends you a wrong or defective item, you can complain and get your money back. Isn't that easy?

DHgate.com, a leading China wholesale platform, has introduced a range of new Buyer Protection features which combine to create one of the safest shopping environments on the Internet.

The Buyer Protection policy has five main elements:

  •     Payment Protection
  •     Package Protection
  •     Promptness Protection
  •     Partner Protection
  •     Privacy Protection

In essence, these five elements guarantee that you pay only for correctly described items, that arrive intact and on time, and that your payment details are completely private. The policy is supported by the on-site chat feature (DHtalk), which can be recorded and used as the basis for a communication contract.

The escrow service is the one most often praised by buyers. Cristina from Spain, a VIP member at DHgate.com, said that "Usually on other platforms, you pay directly to the seller. Here the money is paid to DHgate.com first, so if the seller sends you a wrong or defective item, you can complain and get your money back. Isn't that easy? It's very good."

Similar buyer-seller platforms like eBay offer the option to use unregistered post, and are therefore open to exploitation from either end. On DHgate.com's China wholesale platform, the Buyer Protection policy is supported by the compulsory use of tracked shipping methods.

"Our Buyer Protection policy is supported by real, physical methods. The escrow system took work to implement, but has improved buyer-seller relations markedly," said James He of DHgate.com.

"The feedback system, mandatory tracked shipping and the DHtalk feature all work together to create one of the safest and most trusted online wholesale trading environments globally," Mr. He continued.

About DHgate.com:
DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 2.8 million registered buyers from 230 international locations and in excess of 400,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.

For more information please visit: http://www.dhgate.com

Iris Yee
DHgate.com
Email: media(at)DHgate(dot)com

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Iris Yee
DHgate.com
86 10 82028870
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