New Automated Chat Reporting Engine Provides Unprecedented Customer Insight

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New Chat Analytics Engine Reveals Customer Pain Points, Weaknesses in Sales Funnel, and Optimum Messaging. Reporting Measures Conversations

The new reporting can still easily measure SmartAgent®’s chat performance, but it now has the unique advantage of efficiently managing the abundance of valuable customer insight gathered when it convinces users to come back and convert., the web’s first automated chat eBusiness sales solution, is proud to announce the release of their completely redesigned chat reporting engine. Providing thousands of online businesses since 2005 with a lift in online conversions from 10-25%, has remained ahead of the industry by continually developing and expanding on its SmartAgent® chat solution. The new chat reporting engine is the latest in a series of industry-leading advancements, boasting in-depth custom performance reports and quantifiable customer feedback.

“Our SmartAgent® automated chat technology provides the unique ability to gather a wide variety of marketing and customer information. Until now, successfully extracting this information was a lengthy process,” said Chris Wampler, SmartAgent® Architect and Senior Vice President at “The new reporting can still easily measure SmartAgent’s chat performance, but it now has the unique advantage of efficiently managing the abundance of valuable customer insight gathered when it convinces users to come back and convert.”

An incredible level of customer intelligence is unlocked in’s new reporting engine. Chat transcripts are now searchable and measurable by subject, keyword, actions taken, and visitor details. With the ability to easily identify and analyze common questions and concerns, marketers now have direct feedback on brand, website and marketing performance.

The new design is an intuitive web-based reporting application that provides clients with immediate access to every conceivable conversation and visitor metric. Marketers can create and export detailed segmented reports that clearly define both the lift in conversions and the trending customer questions. Reports can be targeted by variables like geo-location, traffic source, pages visited, time of day, and time on site in order to identify the most effective messaging for specific traffic segments. provides a fully managed automated chat solution that is optimized and maintained by the marketing team. With the release of the all-new reporting engine, clients now gain the additional value of easy access to quantifiable customer (and non-customer) feedback that can be incorporated into any marketing effort.

About is a performance-based ecommerce and emarketing solution utilizing proprietary SmartAgent® automated chat technology to engage proactively and personally with customers at predetermined points of action, resulting in increased sales, additional promotional opportunities and improved customer support. Using natural language parsing and approved company messaging, UpSellit's SmartAgent® takes on the personality of a company's top employee with the ability to interact simultaneously with 10 to 10 million customers. Headquartered in Westlake Village, CA, was founded in 2005 as a division of USI Technologies. For more information, visit, email info(at)upsellit(dot)com or call 866 504 9619.


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Jeremy Aaronson
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