The full media integration allows our clients to be fully responsive to their customers in the way that the customer prefers to communicate.
Leesburg, VA (PRWEB) September 06, 2011
TelStar Hosted Services, Inc., “Your Call Center In The Cloud!™”, an award-winning Hosted Call Center Services Provider, announces a new suite of services using the Vocalcom platform. TelStar Hosted Services is offering Vocalcom’s call center technology product, which recently won the 2011 TMC Labs Innovation Award, in a hosted environment. TelStar Hosted powered by Vocalcom offers inbound, outbound and blended calling with true predictive dialing, skills based routing, real-time statistics on call center performance, and integrations with several customer relationship management systems.
In addition to call center services, the TelStar Hosted powered by Vocalcom platform offers full media integration. This is next-generation, cutting-edge technology, allowing the handling and queuing of emails, fax, web forms, web chat, and even co-browsing, web call through, video chat and outbound SMS along with dialing features. This ability to handle different forms of customer communication without changing existing call center processes allows clients to greatly improve their service to customers and prospects. Further, the technology is unique, proven and easy to use with customizable user interfaces.
“We are so excited to sell this suite of next generation call center services in a hosted environment,” said James P. Dunn, CEO, TelStar Hosted Services, Inc. “The full media integration allows our clients to be fully responsive to their customers in the way that the customer prefers to communicate” Mr. Dunn continued.
“Vocalcom provides truly unique technology that permits call centers to easily handle multiple forms of communication quickly and efficiently, improving response rates as well as customer service,” said Steve Bederman, CEO, Vocalcom North America.
VOCALCOM S.A. is a global leader in manufacturing and implementation of Call Center Technology Solutions. Over 5,000 call centers and over 650,000 agents in 3,500 companies spread over 41 countries are using Vocalcom’s dialer features around the world. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.
For more information please contact sales (at) vocalcomusa (dot) com or call at 1-88VOCALCOM (1-888-622-5266).
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is the only hosted multi-vendor call center solutions provider, offering blended call center services, predictive dialer capabilities, automated voice messaging, and full media integration. TelStar Hosted Services, Inc., which recently won both the 2010 Communications Solutions Product of the Year and the 2011 IP Contact Center Technology Pioneer awards, offers hosted contact center solutions using state-of-the-art, cutting-edge technologies. Our services are reliable, stable and flexible, with secure load balancing on multiple servers and housed in a world-class, SAS70 Type II compliant, secure data center. Managed by veterans of the call center industry, TelStar Hosted provides best-in-class technology platforms to its clients and advises those clients on how to acquire, grow and retain customers using call center technology.
For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris@(at)telstarhosted(dot).com, 571.252.3013 or visit http://www.telstarhosted.com.