Leadership and Customer Insight Discussions at MEA’s Spring Executive Summit

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The focus is on the inter-dependency of excellent leadership and exceeding customer expectations.

Saint Paul, MN (PRWEB) January 26, 2011

"This Spring in Memphis, Midwest ENERGY Association (MEA) has put together an industry-leading agenda focused on leadership and the ever changing customer expectations" said, Timothy Burke, vice president of customer service and public affairs for Omaha Public Power District and chair of MEA’s Board of Directors. MEA’s Spring Executive Summit takes place at The Peabody in Memphis, TN from March 30-April 1, 2011.

Burke continues, "There have been numerous articles, papers and books written about leadership and customer centricity. The dialogue on these two critical elements of our business model should not be separately discussed. MEA’s agenda this spring will focus on the inter-dependency of excellent leadership and exceeding customer expectations. Gallup Corporation would suggest that excellent leadership practices drives employee engagement which in turn drives customer engagement and exceptional customer satisfaction.

This year’s MEA Spring Summit will challenge us to think about how these elements are interdependent and what our next steps should be as utility executives. This is not a Summit to miss!"

Sessions will include:

•     The common keys to leadership in the energy delivery industry
•     Alpha dogs: leading yourself and others
•     Building the collaborative work team
•     The J.D. Power Utility customer satisfaction survey
•     Trends in energy customer conservation for the service provider’s perspective

MEA members are invited to attend MEA’s spring board of directors meeting on March 31 at The Peabody. More information may be found at http://www.midwestenergy.org or by contacting Kara Malmgren at (651) 289-9600 x111.

About Midwest ENERGY Association:
Midwest ENERGY Association (MEA) serves the people that bring electricity and natural gas to homes and businesses. MEA was founded as a trade association over 100 years ago by distribution utilities, whose vision was to improve safety and efficiency. Today, utility companies around the globe benefit from MEA’s industry learning seminars, operations summits, and other events. Members collaborated to develop EnergyU, the world’s premier online training and testing system for the gas and electric utility distribution industry.

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