SPI Research Ranks TOP Step Consulting as a Top Performing Professional Services Firm

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An independent research firm named TOP Step Consulting the “Best-of-the-Best” for a second consecutive year.

“We are passionate about taking our own advice for improving our business operations through automation and process improvement. This gains us credibility in the marketplace for being the experts in our field"

TOP Step Consulting, the leading provider of professional services business operations efficiency solutions, has been recognized as one of the top providers of professional services nationwide, in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).

In its 2011 Professional Services Maturity Model Benchmark, SPI Research, an independent research and consulting firm, published findings based on an analysis of 214 participating service organizations. Eleven firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. TOP Step Consulting was named one of the “Top Twelve” service organizations that distinguished themselves as the “Best of the Best”. This is the second consecutive year that TOP Step Consulting has been recognized in this elite group by SPI Research.

Jodi Cicci, President and CEO of TOP Step Consulting LLC is thrilled to be recognized as a top performer. “We have worked hard to continue toward improving how we are doing our business and the SPI Research 2011 Professional Services Maturity Model Benchmark report proves we are on the right track. Our focus remains on delivering exceptional service. We do this by being an example for our customers. We walk the talk, if you will, to successfully deliver advisory and implementation services to help other Professional Service organizations improve their business efficiency and profitability goals,” said Cicci. “We are passionate about taking our own advice for improving our business operations through automation and process improvement. This gains us credibility in the marketplace for being the experts in our field - making the road to achieving our revenue and profitability goals much easier.”

The Top 12 firms significantly outperformed their peers and the benchmark average with almost double the revenue growth and 258% higher net profit.

The 2011 PS Maturity Benchmark Report provides information gleaned from 609 PS organizations over the past four years, 214 in 2010 alone. The report contains:

  • Analysis of over 180 key performance indicators (KPIs);
  • Base, bonus and bill rate information for 11 job titles;
  • Nine PS vertical markets: Accounting, Advertising (Marcom), Architecture/Engineering, IT Consulting, Management Consulting, PS within HW & Networking, PS within SaaS companies, PS within Software companies, and other PS;
  • Detailed profit and loss statements and expense ratios by PS vertical and organization size, and
  • Comprehensive Glossary of financial terms for PSO’s.

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business. To learn more please visit http://www.topstepconsulting.com.

About Service Performance Insight
Service Performance Insight focuses on the global service economy. We provide a unique depth of operating experience combined with unsurpassed analytic capability. In our consulting engagements, we help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-faceted improvement plan, with measurable time-bound objectives. To learn more please visit http://www.spiresearch.com.

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