Turlock, CA (PRWEB) February 1, 2011
VisualRoute, by Visualware, introduces a key network diagnostic tool among its new features. Reverse trace is a key aspect of any IT support business that deal with customer connection and network problems on a daily basis. It can take up valuable time and money not to mention travelling to see customers trying to diagnose connection problems from a remote location. Reverse trace by VisualRoute takes great strides in solving this problem.
How does a reverse trace work? Reverse trace allows a user to initiate a traceroute between two points from a remote location. In the support staff example it is easy to see how this can save time and money. Within just a few minutes a remote agent can be created and sent to the customer. The remote agent is then run on the customers computer allowing the support staff to run a traceroute as if they were sitting at the customers computer.
What are remote agents? A Remote agent is a non-intrusive, secure and robust executable that when run on any given computer allows the VisualRoute instance that created the agent to then perform a traceroute. A remote agent is always under full control of the user running it. They have final say on when the agent is shut down and removed, which, in a support to customer situation, gives the customer peace of mind.
VisualRoute is available to try completely free for 15 days. Download your free VisualRoute trial here.