DealerRater® Announces the Winners of the 2011 Dealer of the Year Awards

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DealerRater Honors 31 Car Dealers for Outstanding Customer Satisfaction Based on Customers’ Online Reviews Posted on DealerRater’s Web Site.

DealerRater, the world’s premier car dealer review web site, today announced the winners of the 2011 Dealer of the Year Award Program. The awards are given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s web site.

The highest honor is presented to Russell & Smith Honda of Houston, Texas as overall 2011 Dealer of the Year. Managed by Jack Carney, Russell & Smith Honda is also the recipient of the 2011 Honda Dealer of the Year Award. This dealer received 160 reviews and a twelve-month average PowerScore™ of 4.9 out of 5 in 2010.

The additional 2011 Dealer of the Year Award winners within their respective brand categories include:

  •     Acura: Criswell Acura of Annapolis - Annapolis, Md.
  •     Audi: Audi North Scottsdale - Scottsdale, Ariz.
  •     BMW: Park Ave BMW - Rochelle Park, N.J.
  •     Buick: Don Hewlett Chevrolet Buick - Georgetown, Texas
  •     Cadillac: MileOne Heritage Cadillac - Bel Air, Md.
  •     Chevrolet: Herb Connolly Chevrolet - Framingham, Mass.
  •     Chrysler: Jeff Wyler Eastgate Auto Mall - Batavia, Ohio
  •     Dodge: Lawless Chrysler Jeep Dodge - Woburn, Mass.
  •     Ford: Northside Ford - San Antonio, Texas
  •     GMC: Jeff Wyler Florence Buick GMC - Florence, Ky.
  •     Hummer: Herb Chambers Hummer – Danvers, Mass.
  •     Hyundai: Hyundai of St. Augustine – St. Augustine, Fla.
  •     Infiniti: Herb Chambers Infiniti of Boston – Boston, Mass.
  •     Jeep: Jeff Wyler Eastgate Auto Mall - Batavia, Ohio
  •     Kia: Dick Hannah Kia - Vancouver, Wash.
  •     Lexus: Herb Chambers Lexus - Sharon, Mass.
  •     Lincoln: Spradley Barr Ford - Fort Collins, Colo.
  •     Mazda: MileOne Heritage Mazda of Bel Air – Bel Air, Md.
  •     Mercedes-Benz: Flagship Motorcars Mercedes-Benz & Sprinter - Lynnfield, Mass.
  •     Mercury: Spradley Barr Ford – Fort Collins, Colo.
  •     MINI: Checkered Flag BMW MINI – Virginia Beach, Va.
  •     Mitsubishi: RC Hill Mitsubishi – DeLand, Fla.
  •     Nissan: Bommarito Nissan – Hazlewood, Mo.
  •     Saab: Herb Chambers Saab of Boston – Allston, Mass.
  •     Scion: DCH Toyota of Simi Valley – Simi Valley, Calif.
  •     Subaru: MileOne Heritage Subaru – Owings Mills, Md.
  •     Toyota: DCH Toyota of Simi Valley – Simi Valley, Calif.
  •     Volkswagen: Wellesley Volkswagen – Wellesley, Mass.
  •     Volvo: Prestige Volvo – East Hanover, N.J.
  •     Used Cars: Harbro Sales & Service Inc. – Linwood, Mass.

The 2011 award winners demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class. The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater user rating and the total number of reviews written about the dealership during the 2010 calendar year. The dealership must also have at least twenty-five (25) new reviews written on DealerRater’s web site during the previous calendar year and an average rating greater than 4.0, with 5.0 as the highest possible score.

“We are delighted to distinguish all of our award recipients for their outstanding customer service ratings,” said Chip Grueter, president of DealerRater. “Our overall winner, Russell & Smith Honda, joined our Certified Dealer Program in 2009 and is a first-time recipient. We congratulate them and look forward to their continued success.”

About DealerRater®
DealerRater was founded in 2002 as the first car dealer review website worldwide. With more than 250,000 people joining the DealerRater user community each month, DealerRater is fast becoming the world’s #1 online resource for anyone seeking third-party information on automobile dealerships. DealerRater features more than 38,000 U.S. and International car dealers, 250,000 user reviews and over 1,000,000 classified ads. DealerRater attracts more than 3 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free. Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience. In addition, DealerRater offers qualified car dealers a Certified Dealer Program as a reputation management tool to help them grow their online presence and achieve higher SEO rankings across the Web. For more information, visit or call 800-266-9455.


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