New York, NY (PRWEB) February 2, 2011
NextNine, a global Remote Product Service (RPS) platform provider, today announced the availability of a new Aberdeen Group report titled: The Real Time Service Enterprise. NextNine is proud to offer a fully complimentary copy of the report to Service and Support Executives interested in finding new ways of leveraging remote product service for increased profitability.
Released by Aberdeen Group, the leading industry consulting firm, the report provides a first-time glimpse into valuable insights from a wide range of service professionals spanning multiple industries. Among those insights are insider secrets on how Best-in-Class companies proactively leverage smart remote services to increase profitability via cost control, customer retention and revenue creation.
The Aberdeen report also features an exclusive case study of Invensys, a global supplier of industrial automation systems that has been using the NextNine proactive remote service platform to provide world class automated remote product service to its global customer base for the past three and a half years. The case study outlines how the platform enabled significant improvements in problem resolution times resulting in an increase in the number of issues resolved per day, lowered service costs and a higher level of overall customer satisfaction.
“As service organizations continue to seek out new and creative ways to provide their customers with superior support and service levels, remote product service remains one of the most straightforward solutions for improving customer satisfaction while reducing service costs,” commented Shmulik Aran, NextNine’s CEO. “We are happy to witness more and more companies recognizing the clear advantages of remote connectivity and as such, taking proactive steps to seek out platforms such as NextNine’s in order to take their organizations to the next level with regards to profitability.”
The Aberdeen Report also provides valuable insight into never before released benchmark data while revealing exactly which technology, processes and organizational changes are currently employed by Best-in-Class service organizations for maximum profitability by way of:
- Revenue generating services
- Major processes
- Key parameters
“Best-in-Class organizations are further down the path of remotely connecting to their assets and integrating this information to boost service delivery,” said Sumair Dutta, Senior Research Analyst, Aberdeen Group. “Our research indicates that the Best-in-Class are much more likely to leverage remote monitoring solutions to support preventive and predictive service endeavors and are therefore returning significant improvements in asset uptime, customer satisfaction and service revenue.”
To obtain a complimentary copy of the report, visit: http://www.nextnine.com/resource_center.htm
About Aberdeen Group
For more than two decades, Aberdeen's research has been helping corporations worldwide become Best-in-Class. Having benchmarked the performance of more than 644,000 companies, Aberdeen is uniquely positioned to provide organizations with the facts that matter — the facts that enable companies to get ahead and drive results. That's why our research is relied on by more than 2.5 million readers in over 40 countries, 90% of the Fortune 1,000, and 93% of the Technology 500.
As a Harte-Hanks Company, Aberdeen’s research provides insight and analysis to the Harte-Hanks community of local, regional, national and international marketing executives. Combined, we help our customers leverage the power of insight to deliver innovative multichannel marketing programs that drive business-changing results. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
NextNine is a global provider of a unique Remote Product Service (RPS) platform designed to enable business-critical system manufacturers to remotely service their products at the customer site. By way of such remote service, organizations are able to discover and diagnose problems using remote monitoring in addition to ensuring optimal system performance while gaining valuable product usage insight. Among Nextine’s satisfied customers are Global leaders such as Motorola, Invensys, ABB and GE Healthcare, whom each utilize the NextNine RPS platform to reduce support costs, drive new service revenues and increase customer satisfaction – on a daily basis. For additional information, visit http://www.nextnine.com.
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