Is it the Right Time to Consider e-Signing on Smartphones and Tablets Already?

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Is it the right time to consider e-signing on smartphones already? In short, the answer is: yes, in principle, depending on what you want to achieve. The technology is available, and more and more customers are equipped with smartphones based on Android or iOS. The only thing that has to be kept in mind is the fact that signing with a finger on a smartphone definitely changes the signature graph.

The Australian Open Program has launched an iPad app that contains a digital autograph feature which enables fans to capture their favorite players' signatures and save to a digital scrapbook. But the ability to sign on this kind of device is proving helpful for more than just autograph hounds.

Companies are utilizing smartphones to digitize signatures, making it easier for customers to get documents signed on the go. The idea is simple: The company provides a document on a digital signature platform, the customer who should e-sign the document gets an email with a link, clicks on the link and then he can sign on the go with his smartphone or tablet. Another often talked-through scenario is to equip sales agents with smartphones and use this device to capture signatures from customers. If you want to get an impression of how this looks please click the following link to watch a short video about e-signing on the iPad: http://vimeo.com/16996194.

The benefits of using e-signatures via smartphones and tablets are obvious:

  •     It enables the signing of a document displayed in the browser via a smartphone nearly “everywhere”: sign anywhere, at any time.
  •     Smartphones are becoming standard equipment, so sales agents, customers, service personnel, etc. either have them already or will get them in the future. They can thus be utilized to capture signatures without the need for an additional signature pad, which has a great impact on the ROI of e-signature solutions.

The important question now is – is it the right time to consider e-signing on smartphones already?

In short, the answer is: yes, in principle, depending on what you want to achieve.

The technology is available, and more and more customers are equipped with smartphones based on Android or iOS. Globally, market intelligence firm IDC counted 269.6 million smartphones sold in 2010. In 2011, we might see half a billion phones sold worldwide.

The only thing that has to be kept in mind is the fact that signing with a finger on a smartphone definitely changes the signature graph. The quality of the captured signature is much better using a traditional signature pad with a pen. Even in scenarios where sales agents use their own smartphone to capture the customer’s signature, giving the possibility of equipping these sales agents with special pens, those pens do not have sufficient quality as yet. Some companies have announced special pens that should finally solve this issue, but they are not available yet.

Our recommendation for the time being is to use signature pads in retail scenarios or whenever you have the need to capture a signature in a high quality. But, when it comes to document signing on the go, smartphones and tablets are becoming the tool of choice for more and more businesses. Contact us at sales(at)xyzmo(dot)com for further information.

To learn more about xyzmo-SIGNificant’s solutions, please visit: http://www.xyzmo.com.

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Karl Mugrauer
xyzmo US
+1 (631) 902 0346
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Jürgen Hirtenfellner
xyzmo HQ
+43 7229 88060
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