"Snapshotz does many of the activities that a flesh and blood customer service consultant would do on site, but does so at a fraction of the cost”.
Toronto (PRWEB) February 5, 2011
Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. and Mr. Deepak Silvaratnam, Managing Director Customer Service Audit (CSA) today announced The Taylor Reach Group, Inc (Taylor Reach) as a certified partner for the Customer Service Audit call center self assessment product Snapshotz Online.
“Snapshotz is the only SaaS based call center audit and tool in the world”, said Mr. Selvaratnam. Launched in Auckland New Zealand in 2003 and offered as a SaaS tool since 2007, Snapshotz has grown from a few local clients to a global organization with thousands of satisfied customers. CSA has recently also expanded their service offerings with benchmarked data and services.
“I am quite impressed with the Snapshotz tool”, said Mr. Taylor, It does many of the activities that a flesh and blood consultant would do on site, but does so at a fraction of the cost”.
Under the agreement Taylor Reach is the certified partner for Snapshotz serving the United States and Canada. “Snapshotz will assist Taylor Reach is serving our clients and helping them to deliver a superior customer experience to their customers," continued Taylor.
Snapshotz uses a holistic approach to review the workings of a customer service area, covering 8 main sections, 29 sub sections and 550 plus variables.
Targeted at customer service functions of any size, Snapshotz is aimed at businesses looking to identify areas to reduce costs, improve productivity, identify risks or gain a snapshot of where the service area sits at a particular period of time.
Snapshotz is great for planning purposes, and acts as comparison tool for reviews of the service function and teams within the customer service function, or even comparison of geographic locations.
The uniqueness of Snapshotz is that it enables a full review of the service area at an affordable price.
Press Contact: Deepak Selvaratnam 0064 274546460, info(at)customerservicesaudit(dot)com
About The Taylor Reach Group, Inc.
With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (Taylor Reach) a leading Call Center consulting and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 500 and SME companies. The consulting staff at Taylor Reach each possess more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.
The Taylor Reach group, Inc. – Leaders in Call Center Consulting – All we do is Call Center consulting
For more information about The Taylor Reach Group, Inc. visit http://thetaylorreachgroup.com or phone Colin Taylor at 877-979-8692 ext 200.
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