Veteran IT Service Provider Transforms Business With Autotask

Share Article

CEO of eTrepid Runs His MSP Practice Through The Cloud

eTrepid, Inc., a leading Managed Services Provider (MSP) and systems integrator based in Southern Maryland, announced today the successful implementation and deployment of a world-class business management system to serve as the back-bone of its company operations.

The company is now managing essentially all of its core business functions on Autotask Corporation’s hosted IT business management software, designed specifically for companies that sell technology products, services and solutions.

e-Trepid has successfully configured Autotask to streamline and automate its entire IT service delivery cycle – from incident creation to final billing – including customer satisfaction surveys that are automatically delivered after every service call. The company also uses the project history in Autotask to more accurately quote now projects, and the executive dashboards to keep tabs on all key business metrics. The company cites a dramatic improvement in its cash flow as a direct result of Autotask’s built-in time tracking and billing functionality.

“I was working 6 or 7 days a week, 12-hours a day managing this business,” said eTrepid CEO Tom Blandford. “My staff was working equally hard, but we never seemed to be able to get ahead of the curve of work. It was a real grind.”

Blandford revealed that he had been providing IT services to the Greater Washington and Baltimore Metropolitan areas for the past 15 years, maintaining his business primarily through word-of-mouth referrals and operating the company without debt on the cash it generates. The business was stable, but there was always a great deal of uncertainty because company and customer information was scattered across multiple applications and hard to access.

Ultimately, Blandford made the decision to implement a purpose-built system to manage his entire IT business, and after an extensive search of all the solutions on the market, he chose Autotask. Soon after signing up with Autotask, he integrated it with his remote monitoring and management tools and began a systematic migration of his core business processes.

“Autotask provides knowledge, and knowledge eliminates fear,” explained Blandford. “Our tag line is ‘Empowering business to compute with clarity,’ and that’s what Autotask does for us and our clients. I continue to be amazed at how much this software does considering how affordable it is,” he added. “We literally live in this software. Everything our company does is captured in one place, finally giving me visibility into everything I need to know, when I need to know it. And because Autotask is in the cloud, I have access to everything about my business and clients, no matter where I happen to be.”

About Autotask Corporation
IT Solution Providers and MSPs who would like to learn more about how Autotask can help them should visit Autotask Corporation and request a demo. Autotask provides the world's leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. The software is available on demand to help IT solution providers to sell, implement, deliver and bill their technology products & services. For more information about Autotask Corporation and products, visit our main web site.

About eTrepid.
eTrepid offers a wide range of IT services, including delivering pro-active Managed Services, building private clouds, designing and implementing networks, and virtualization. The company services small and medium sized businesses in the Greater Washington DC and Baltimore Metropolitan. For more information, please visit eTrepid on the web.

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Media Contact: Bob Vogel
bvogel (at) autotask (dot) com
In US: +1.518.720-3500


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Bob Vogel
Visit website