Top Hospital Electronic Health Records Vendors Rated by Client Satisfaction, 2011 Black Book Rankings Announce Inpatient EHR Leaders

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Hospital EHR users narrowed down an elite group of vendors in each of three major bed size classifications across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms. As hundreds of hospitals still scramble to select and implement EHR systems, early adopters identify the firms that delivered on implementation success, productivity, outcomes and crucial stimulus fund requirements.

Late EHR adopters are seeking which vendors are actively supporting their clients through implementations as they make final software selections

Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked Electronic Health and Medical Record inpatient organizations for 2011. As part of a special research focus on all EHR users, Black Book announced those vendors with the highest scores in customer experience in the areas of Certification-Required EHR Functionalities, Administrative Functionalities, Clinical Workflow Functionalities and Documentation Functionalities.

Top three customer-experience ranked EHR vendors for hospitals under 100 beds: CPSI, HMS, and Healthland Clinicals;

Top three ranked EHR vendors for community hospitals 101-249 beds: Dell, Cerner and Quadramed;

Top three ranked EHR vendors for academic teaching hospitals and major medical centers 250+ beds: Dell, Epic and Siemens.

Roudning out the top ranking inpatient EHR firms for 2011: CareFusion, CliniComp, Dr First/Rcopia, Eclipsys, GE, iSoft, Keane, McKesson, MED3000, Meditech, Medsphere, Microsoft, NextGen, Prognosis EHR, Relware, Sajix iHelix, SOWSIA, and Telus.

"Late EHR adopters are seeking which vendors are actively supporting their clients through implementations as they make final software selections", said Doug Brown, Managing Partner of the surveyors, Black Book Rankings. "Almost eighty percent of the nation's hospitals and half of office-based physicians plan to grab over $27 billion in federal incentives for adoption and meaningful use of EHR technology the past buyer experience is driving current buyer decisions more than ever."

In an add-on survey, effectiveness in three areas of Meaningful Use: CPOE, Nursing Automation and Medical Administration, were also identified by hospital IT leaders currently implementing EHR. Top MU implementation standouts were Dr First/Rcopia, Meditech, Dell, NextGen, CPSI, Epic, McKesson, Siemens, Quadramed and Cerner.

Black Book Rankings surveyed over 30,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EMR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs eighteen key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For comprehensive research and ranking data,

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