New CBI Director General to Address Institute of Customer Service Annual Conference

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John Cridland, the recently appointed director-general of the Confederation of British Industry (CBI), is to be the key note speaker at the Institute of Customer Service annual conference next month

John Cridland, director general, CBI

John Cridland's attendance at the conference sends a clear message that customer service is firmly on the board room agenda.

The CBI works closely with government, legislators, opinion formers and industry leaders to advise businesses on how to deliver services more effectively. Cridland, who took up his new post in January, has recently called on the Government, to put in place a growth policy for business.

He joins an already impressive line up of top industry decision makers and commentators who will be discussing the challenges businesses will face during 2011 at the conference on 22-23 March.

Confirmed speaker line up:

John Cridland, director general, CBI

Dragons' Den's star James Caan

Anthony Thomson, chairman, Metro Bank

Liza Smyth, head of customer relations, EMEA, LinkedIn

Financial Times columnist Mike Southon

Andrew Fisher, chief executive, Towry

Dr Nicola Millard, futurologist, BT.

“We’re delighted to welcome the UK’s top business adviser along to our conference. His attendance sends a clear message that customer service is firmly on the board room agenda and is an increasingly important business strategy,” says Institute chief executive Jo Causon.

She added: “Customer service is becoming a key business differentiator and organisations are waking up to the fact that providing anything less than very good customer service is bad news for customers and potentially fatal for their businesses.”

The annual conference will take place at the London Marriott, Grosvenor Square on 22-23 March 2011.

Additional notes

The Institute’s annual conference is held over two days and the programme includes keynote speakers, practical workshops and a gala dinner.
Further information and bookings go to:

Institute of Customer Service
The Institute of Customer Service is the independent, professional body for customer service. It supports around 350 organisational members from across the public, private and third sectors and almost 7,000 individual memberships. Its role is to influence policy makers, spread learning and best practice, define customer service standards and assist individuals and organisations in attaining and sustaining the delivery of world class customer service.

Further press information:
Duncan Baker – Duncan(dot)baker(at)icsmail(dot)co(dot)uk
Tel: 01206 216180    


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