ShoreGroup Achieves Cisco Master Unified Communications (UC) Specialization

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Most exclusive unified communications designation recognizes ShoreGroup's technical expertise and demonstrated success in selling, deploying and delivering lifecycle services for Cisco solutions

ShoreGroup, Inc., a premier converged network and systems management solutions and IT professional services firm, today announced that it has achieved the Master Unified Communications (UC) Specialization from Cisco Systems®. This designation recognizes ShoreGroup for its highly-qualified unified communications practice, which includes technology expertise, customer success, and the service capability and methodology necessary to deliver integrated, multiple unified communications solutions and applications integration in areas such as contact center, unified messaging, rich media, mobility, and presence.

"ShoreGroup is honored to receive the elite Master Unified Communications Specialization from Cisco Systems," said Barry Katzman, ShoreGroup's Director of Sales Engineering. "The stringent requirements of this specialization have validated our proficiency in all areas of the unified communications practice, spanning from our solution design and representation through to our lifecycle services for deployment and Day 2 support. In addition to the in-depth audit of ShoreGroup's processes and capabilities providing the assurance that our services are comprehensive, our clients have also confirmed to Cisco that our services are delivered with the utmost quality and effectiveness."

"The Master Unified Communications Specialization places heavy emphasis on the Operate Phase within Cisco's Lifecycle Services Framework, which is the keystone of ShoreGroup's business," said Robert Ditta, Executive Vice President at ShoreGroup. "The primary service requirements of incident management, problem management, configuration management, change and release management, and service level management are all met by the integrated applications within ShoreGroup's CaseSentry Systems Management solution, and the engineering resources supplied through our ShorePatrol Remote Management Service. Our Day 2 support solutions are specifically optimized for the management of unified communications within large enterprise and service provider environments."

In addition to the Master Unified Communications Specialization, ShoreGroup is a Cisco Systems Managed Services Master Channel Partner for Unified Communications and Contact Center, and an Authorized Managed Service White Label Producer. The company also holds advanced Cisco specializations in Data Center Networking Infrastructure, Data Center Storage Networking, Routing and Switching, Security and Wireless LAN, and is a Cisco Systems Authorized Technology Partner (ATP) for Customer Voice Portal, Unified Contact Center Enterprise, and Data Center Unified Computing Systems.

About ShoreGroup, Inc.:
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol® Remote Management Service delivers the high-quality Unified Communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks and data centers. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified and Managed Services Master Channel Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.


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