PowerPhone Names Cory Friend as Accreditation Coordinator

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32-year Industry Veteran Joins 911 Leader's to Share Industry Best Practices and Quality Assurance Standards with Emergency Communications Centers Worldwide

PowerPhone, Inc., a leading provider of 911 emergency call handling systems, announced the appointment of public safety veteran Cory Friend, to help design and expand the company’s training programs to help agencies improve the consistency of 911 call taking. Friend’s focus will be expanding the development of PowerPhone’s Quality Assurance Certification and Accreditation programming, with particular emphasis on incorporating industry best practices with individual agency objectives into PowerPhone’s patented emergency call handling methods and processes.

In this position, Friend will take a leadership role in helping clients establish an objective measurement standard by working directly with agencies that adopt PowerPhone’s Total Response® call handling system and guide them through the PowerPhone Agency Accreditation process.

Friend’s roots in Public Safety go back three decades. She began her career in public safety in 1981 as the supervisor for Colorado’s Littleton Fire Department dispatch center (she was on-duty during the massacre at Columbine High School), where she first became exposed to PowerPhone’s training and emergency call taking techniques.

In 2003, as Communications Manager of the Douglas County Sheriff’s Office, she was tasked with the selection of a nationally-recognized EMD program that included a Quality Assurance component. Also required was a computerized protocol and decision support system. After a rigorous selection process, the County implemented PowerPhone’s Computer Aided Call Handling (CACH) system.

“PowerPhone realizes the tremendous potential that lies within those serving in communication centers and they are always looking for ways to give them the tools, skills and knowledge to succeed,” Friend said of the opportunity. “Their principles of an integrated approach to emergency call taking coupled with empowering the individual is spot-on and I’m excited to be sharing my own experiences with communications centers around the world.”

Her relationship with PowerPhone has come full circle as she takes on the responsibility of Accreditation Coordinator, a job she says “fits my every wish.”

“Public safety and 911 have been Cory’s life and her passion for the last 32 years,” said PowerPhone CEO Chris Salafia of the appointment. “The values she will bring to our customers; many of whom are dealing with the same challenges she has faced throughout her career; will greatly assist PowerPhone in our goal to help agencies improve the standard of care in the US and worldwide. We are thrilled to add her to the team.”

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