ShoreGroup Achieves Cisco Managed Services Master Certification with Authorized White Label Provider Designation

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Certification recognizes ShoreGroup's Managed Service ITIL processes, practices and management solutions for Cisco Unified Communications and Contact Centers

ShoreGroup, Inc., a premier converged network and systems management solutions and IT professional services firm, today announced that it has been recognized as a Cisco Systems® Managed Services Master Channel Partner, and has achieved Cisco Powered designations in Managed Unified Communications and Managed Contact Center Services. In conjunction with this certification, Cisco has also granted ShoreGroup the additional designation of authorized Managed Service White Label Producer. Combined, these designations recognize ShoreGroup as having the resources and established ITIL® processes, practices, and management solutions in place to deliver high-quality managed services across all phases of Cisco's Lifecycle Services Framework -- Prepare, Plan, Design, Implement, Operate and Optimize.

By achieving this Master-level certification, the highest level of achievement for partners selling, deploying, managing, and supporting Cisco-based managed technology solutions through a premium network operations center, ShoreGroup has demonstrated the ability to deliver sophisticated service solutions that meet Cisco's requirements. Cisco Powered managed service designations also acknowledge that ShoreGroup has invested in industry-leading Cisco architectures and that its services have met the highest Cisco user-experience standards.

As an authorized Cisco Managed Services White Label Producer, ShoreGroup provides it's CaseSentry® Systems Management solution and ShorePatrol® Remote Management Services through OEM relationships with its channel partners. Through a fully-collaborative service relationship, channel partners can fully leverage ShoreGroup's innovative unified communications and contact center management suite, leading engineering resources and proven processes to deliver comprehensive service solutions to their customers.

"The Cisco Managed Services Master Partner certification, and the authorized Cisco Managed Services White Label Producer designation, provides our customers and channel partners with the assurance that ShoreGroup's practice provides the service capabilities, customer portal, service level management, reporting, and internal governance that Cisco has deemed necessary to deliver high-value managed services," said Robert Bojanek, Executive Vice President of ShoreGroup. "As we approach our tenth anniversary in the managed services business, we're honored to have Cisco recognize our commitment and the investments we have made in creating and delivering world-class service solutions."

"ShoreGroup's managed services are designed to deliver a high-quality, customizable service experience," said James Firenze, Director of Service Delivery at ShoreGroup. "Whether their mandate is to have internal resources focused on strategic initiatives, reduce operational support costs, deliver higher levels of support, increase user satisfaction, or address gaps they have in supporting the latest technologies, our customers entrust us to manage the communications and collaboration solutions that are so vital to their business success. The Master-level specialization for unified communications and contact centers provides further validation that ShoreGroup delivers comprehensive services, and that we possess both the processes and knowledge to meet the managed service requirements that Cisco has identified for these technologies."

ShoreGroup also holds Master-level distinction with the Cisco Systems Master Unified Communications Specialization. In addition, the company has achieved advanced Cisco specializations in Data Center Networking Infrastructure, Data Center Storage Networking, Routing and Switching, Security and Wireless LAN, and is a Cisco Systems Authorized Technology Partner (ATP) for Customer Voice Portal, Unified Contact Center Enterprise, and Data Center Unified Computing Systems.

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol® Remote Management Service delivers the high-quality Unified Communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks and data centers. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified and Managed Services Master Channel Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.


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