Echopass Corporation to Sponsor J.D. Power and Associates 2011 Customer Satisfaction Roundtable of Champions

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Echopass and J.D. Power Call Center Certification Program share focus on providing the highest levels of customer satisfaction

“We are very pleased to be selected as the sponsor for the Roundtable of Champions this year” said Rob Farris, Chief Marketing Officer of Echopass.

Echopass Corporation today announced that it will be the proud Platinum sponsor of the J.D. Power and Associates Call Center Certification Roundtable of Champions being held February 16-17, 2011 at the Red Rock Hotel and Spa in Las Vegas, NV.

The annual Roundtable of Champions is attended by J.D. Power large enterprise clients in the call center space, typically high performers whose business strategy critically depends on providing excellent customer service and a differentiated customer experience. Most of these companies have call centers that have been “certified” by J.D. Power.

The J.D. Power Call Center Certification Program allows companies to identify and focus on key areas of customer satisfaction by utilizing best practices that are aligned with customer needs. The program also provides an advantage for call centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients. Eligible call centers are measured for effectiveness in the following areas: recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities.

Echopass CEO Vincent Deschamps will be addressing the Roundtable on today and tomorrow’s trends and opportunities in the contact center industry. As the market continues to expand and more large enterprises adopt cloud based solutions, Deschamps will share operational and business transformational benefits being experienced today in this rapidly changing quest to better serve customers.

“We are very pleased to be selected as the sponsor for the Roundtable of Champions this year” said Rob Farris, Chief Marketing Officer of Echopass. “It is exciting to be associated with a firm like J.D. Power who represents a total emphasis on quality and customer satisfaction and is widely known for the stature of their awards, as well as the respected enterprise companies and their contact centers participating in the Roundtable.”

About Echopass Corporation

Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass comprehensive solutions have served Enterprises with up to 20,000 agents across multiple sites with complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit or call 1-888-622-5345.

About J.D. Power and Associates

J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence, and customer satisfaction. Established in 1968, the company has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. On April 1, 2005, J.D. Power and Associates became a business unit of the McGraw-Hill Companies.

Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.

Media Contact:

Rob Farris
Chief Marketing Officer
Echopass Corporation
(801) 559-8680


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