Chicago-Based International Language Services Inc. Launches First All-Wireless High Definition Video Remote Interpreting Service for Health Care

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International Language Services, Inc. (ILS), one of the largest providers of on-site healthcare interpreting services, today announced a nationwide launch of the first all-wireless high definition Video Remote Interpreting (VRI) service. The innovative and cost-reducing service is now available to healthcare providers in most major metro markets nationwide for both spoken languages and American Sign Language (ASL).

International Language Services, Inc. (ILS), one of the largest providers of on-site healthcare interpreting services, today announced a nationwide launch of the first all-wireless high definition Video Remote Interpreting (VRI) service. The innovative and cost-reducing service is now available to healthcare providers in most major metro markets nationwide for both spoken languages and American Sign Language (ASL).

ILS achieves high definition VRI by employing the latest 4G wireless networks with dedicated broadband installed at each individual video station, bypassing the healthcare facility’s internal network and thus not requiring IT managers to install third-party equipment or open ports on the local firewall. By using an all-wireless broadband system, not utilizing WiFi routers connected to the local network, ILS VRI delivers a reliable patient/provider audio and video experience not subject to local network overcrowding.

“Unlike legacy landline video systems operating at very old standard definition video,” says company President Karin Ruschke, “the ILS VRI system is capable of delivering true 720p high definition images at 30 frames per second, including DVD-quality wide band audio, without ever touching and overloading the facility’s internal network. With twice as much information delivered per screen over 480p, the difference in clarity is stunning, particularly during ASL interpreting. Just as important, facilities can reduce on-site interpreting expenses dramatically by avoiding one or two hour minimums. VRI carries only a 15 minute minimum per session.”

In addition to all-wireless broadband transmission, the ILS VRI system uses the latest quad core 3D imaging computers custom-manufactured for ILS, along with back-end software designed to handle the complexities of wireless transmission. Says company VP/COO Brad Snook, “Most legacy SD providers tell customers to use any laptop with a webcam, but the ILS HD solution requires much more processing power. Only a complete solution – high-speed wireless broadband, the latest computer processing power, HD cameras and software designed specifically to support the end-to-end HD application – can provide a reliable HD interpreting session. Connect a wireless device to legacy systems and you still get SD video and narrow band audio. It has to be ground-up HD.”

Technology has not been the only gating factor to widespread use of VRI in healthcare facilities. An additional barrier has been the requirement for large up-front capital investments. Healthcare facilities have had to invest significant capital dollars, purchasing multiple video stations and local switching equipment, only to experience network overloads, intermittent performance and limited savings. When deploying ILS VRI, healthcare facilities are not required to make large capital outlays, or seek long-term leasing programs, as ILS continues to own, maintain and upgrade all on-site equipment. Facilities pay a flat on-site installation and training fee per video station, then pay per minute for actual usage of spoken language and ASL interpreting. With no large up-front capital outlay and no long-term contract, facilities are not at risk of deploying under-utilized assets and being locked into a system that performs below expectations. “With ILS,” says Snook, “if VRI doesn’t perform to expectations, doesn’t provide the savings versus on-site interpreting or fails to improve the patient/provider experience over phone-based interpreting, clients can return the equipment. It’s lower cost and better compliance with very little risk.”

About International Language Services, Inc.
ILS offers language interpreting and written translation services in order to help clients provide equal access to health care and other vital services for the Limited English Proficient (LEP) community. Since its inception in 2000, ILS has hired, trained, mentored and continually evaluated hundreds of interpreters who each day serve hospitals and businesses by interpreting for patients and clients with limited English proficiency. These highly-trained interpreters provide a valuable communication link between patients seeking medical care and their healthcare providers as well as other businesses and their LEP clients.

The story of ILS is industry-leading quality and professional standards. ILS started out in 2000 as the backup agency for its first clients. As healthcare providers gained experience with the professionalism of ILS interpreters, they began to request only ILS-trained interpreters for their appointments. Over time, ILS has become a dominant provider in the Midwest and is currently expanding across the US with its innovative Video Remote Interpreting system, offering pre-scheduled and on-demand High Definition healthcare interpreting for both spoken languages and ASL. http://www.internationalinterpreting.com

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