“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate TSG for achieving outstanding customer satisfaction,” said Edison Peres, sr. vice president, worldwide channels go-to-market group, Cisco.
Vienna, VA (PRWEB) February 22, 2011
The Signature Group, Inc. announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes TSG for delivering outstanding customer service to customers in the United States.
“The Signature Group is proud to once again achieve Cisco’s Excellence in Customer Satisfaction award in 2011. TSG’s culture of excellence and commitment to the highest levels of customer satisfaction is complimentary to Cisco Systems. As a Cisco Silver Partner holding many Advanced Certifications, TSG is committed to providing IT solutions and services to our clients that increase revenue opportunity, decrease operating cost, increase organizational efficiency and mitigate risk,” says Rich Dobry, Executive Vice President.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate TSG for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner.
About The Signature Group, Inc.
The Signature Group is a trusted IT solutions and services provider offering a broad range of Managed Network, Hosting, Co-Location, Data Protection and Disaster Recovery C0dydto innovative IT solutions that increase a client’s competitive advantage on time and on budget.