Customer Service/ Customer Experience Expert Micah Solomon to Address 2011 Hospitality Design Summit

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Hospitality Industry to Receive Solomon’s Insight into Strengthening Customer Loyalty

Sought-after customer experience / customer service expert and business advisor Micah Solomon will reveal invaluable tips on how to create a strong personal bond with clients and guests as a keynote presenter at the 2011 Hospitality Design Summit on March 2-4 at Terranea Resort in Rancho Palos Verdes, CA.

Solomon, who The Financial Post calls the “New Guru of Customer Service Excellence,” will use his uniquely visual presenting style to highlight ways to escape commodity-style pricing wars and strengthen relationships in order to build true loyalty in these still-not-entirely-un-recessionary times. Conference participants will be illuminated on ways to transform their interactions with clients that will solidify long-term business alliances and, ultimately, permanently shoulder out the competition.

The founder and “Dean” of the “College of the Customer” website – http://www.collegeofthecustomer.com – Solomon is co-author of the recent best-seller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Portfolio, Forbes.com, Wall Street Journal Radio, Seth Godin’s worldwide bestselling book Purple Cow, etc. In addition, Success magazine and many other case studies and profiles in the business press have featured the intriguing story of how Solomon honed his customer service knowledge and principles while building up his own business from a one-room operation into a leader in the entertainment and technology industries.

About Hospitality Design Summit:
Hospitality Design Summit is the industry’s only networking conference focused on ideas outside hospitality. Because everyone needs fresh thinking and new sources of inspiration, HD Summit is designed to sharpen the leadership skills executives need daily—and to provide the big ideas you need to stay ahead of the competition. It is owned and produced by Nielsen divisions Nielsen Expositions and Hospitality Design magazine, the leading design journal serving the industry. http://www.hospitalitydesign.com/hospitalitydesign/hdsummit/index.shtml

About Micah Solomon:
Micah Solomon is a top speaker and adviser to business on customer service issues and on the customer experience. Termed the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon co-authored the recent bestselling book, Exceptional Service, Exceptional Profit: Building a Five-Star Customer Service Organization, co-written by Leonardo Inghilleri with a foreword by Horst Schulze. He is known for building his company, Oasis Disc Manufacturing, from a one-room basement bootstrap operation into a leader in the entertainment and technology industries. Solomon offers information and free resources at http://customerserviceguru.com and http://collegeofthecustomer.com

For more information:
Speaking inquiries: Micah Solomon, http://micahsolomon.com or (484)343-5881(cell)

Press inquiries: Ann Noder, Pitch Public Relations, ann(at)pitchpublicrelations(dot)com or (480) 263-1557

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