Joliet, IL (PRWEB) February 23, 2011
Collision Revision, Inc. an automotive collision repairer with repair centers in Illinois, Indiana and Florida attended a quality management seminar in Indianapolis, Indiana last week. The event included over 35 members from management; each with diverse skill-set and responsibility in the company’s operation and quality departments.
The event was part of Collision Revision’s ongoing effort to apply the principles of lean management to their operation and consisted of lectured, hands-on and group training. The event culminated with an awards ceremony to recognize the top operational performers of 2010 for their commitment to quality, operational and financial benchmarks.
Lee Blank, the company’s Vice President of Quality commented, “We have adopted a strict philosophy to continually advance our company’s quality and process-initiatives, which allows us to reduce repair cycle-times; while continuing to provide a Best-in-Class repair quality. We have taken an enterprise-wide approach to improvement and dedicate ourselves to improving the entire supply-chain, from our first notice of loss through the accounts payable process. In our testing center, which is managed by Stanley Craven, we have not only considerably improved our technician’s daily labor hour outputs, but also increased our Net Promoter Score to 9.6, which are two of our primary performance indicators.”
In keeping with Collision Revision’s annual tradition of awarding individuals for their contributions to the customer and company, several awards were given on basis of six different performance metrics. The most prestigious award, Manager of the Year, was presented to General Manager, Jeffrey Henrikson. “Jeff has continued to impress our organization by his consistent, results-driven management and ability to extract only the best from his staff,” stated Chris Cardwell, District Manager. As a Manager of the Year, Jeff received a large crystal award and an all-inclusive vacation package to the Caribbean for his wife and himself.
About Collision Revision, Inc.
Collision Revision Inc. has multiple facilities throughout Illinois, Indiana and Florida and is identified as one of the largest family-owned and operated collision repair company's in North America. Collision Revision and its employees have earned multiple repair certifications, allowing them to be recognized as an approved repairer for various vehicle manufacturers. These accreditations have been awarded by meeting specific criteria for equipment, training, process and quality standards throughout the organization. The company's administrative offices are located at 1225 East Washington Street, Joliet, Illinois 60433 and can be reached via phone at 800 773 1011. The company's website is located at: http://www.collisionrevision.com