DM&A Acquires Chris Thrash and Associates

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The hospital customer satisfaction authority, Chris Thrash and Associates, offers the perfect complement to the health care industry’s top food service process improvement experts.

DM&A, a leading provider of health care food service consulting services, has acquired the Dallas-based hospital consultancy Chris Thrash and Associates as a subsidiary. Former hospital administrator Chris Thrash has been helping hospitals transform their customer service “culture” from Good to Best since 1999.

For more than 25 years, DM&A has helped hundreds of hospitals and retirement communities to become the “Best of the Best” in their food service departments while reducing operating costs and boosting overall profitability.

“We look forward to combining the strengths of DM&A’s excellence in health care food service with Chris’ expertise in transforming customer service throughout the entire hospital,” said Bill Klein, CEO for DM&A. “Customer service is a crucial component to any food service operation, and we are confident that Chris Thrash and Associates will provide a powerful addition to our proven approach to performance improvement.”

Chris Thrash and Associates offers customer service training for all hospital staff, including nurses and physicians. Starting with a complete assessment of a facility’s needs, an individualized strategic plan is developed. Award-winning training presentations and dynamic workshops consistently generate impressive results in patient satisfaction and staff involvement.

“Having worked alongside DM&A coaches, I have witnessed firsthand the company’s uncommon ability to help its clients achieve higher levels of success,” said Chris Thrash, founder, Chris Thrash and Associates. “I am absolutely thrilled to be joining their outstanding team and combining our practical approaches to improving health care quality and customer service.”

DM&A is the largest, most diverse, full-service, food service consulting firm in North America. The DM&A team consist of highly experienced, nationally recognized dietitians and chefs bringing unparalleled knowledge and experience to each client. DM&A is known for its “Destination 10” Performance Improvement Process that guides and coaches organizations to becoming the “Best of the Best.” In addition, DM&A continues to be the nation’s largest installer of room service in hospitals. More information is available at


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