Wireless Analytics Awarded Top Customer Satisfaction Award by Telecom Analyst Firm AOTMP

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The first-ever survey of customer satisfaction based solely on the answers given by enterprise customers has named Danvers, Massachusetts-based Wireless Analytics, LLC as one of the top two Wireless Mobility Management (WMM) companies in the country.

The first-ever survey of customer satisfaction based solely on the answers given by enterprise customers has named Danvers, Massachusetts-based Wireless Analytics, LLC as one of the top two Wireless Mobility Management (WMM) companies in the country. The award was presented at the AOTMP Awards Banquet at the conclusion of the TEM/WMM Enterprise Conference. The award was based on results from an industry report, published by AOTMP, the leading industry research firm in fixed and mobile telecom environments. The report analyzed over 1160 customer evaluations of over 100 suppliers and published detailed ratings for the top 25 suppliers. Wireless Analytics received an overall customer satisfaction score of 9.38 on a 1-10 scale.

“We are very pleased to be recognized for the work we do every day for our customers” said Erik Eames, Founder and Managing Director of Wireless Analytics, LLC. “The report validates that a ‘cookie-cutter’ solution to managing the complex environment of enterprise wireless just doesn’t work anymore. It’s gratifying to note that flexibility and responsiveness are what large IT and Telecom departments really value –and what WA has been delivering for years” Eames said. Wireless Analytics (WA) ranked third overall and ranked second among firms that work exclusively in the wireless mobility space. Mobi won the top award for Wireless Mobility Management.

The report caused a shake-up in the industry by scoring most of the largest TEM suppliers towards the bottom in customer satisfaction. “Enterprises often select a supplier based on features, functionality and offerings they deem suitable to meet their needs; however, this method of supplier selection does not always yield a productive relationship”, the report concluded. IT and telecom departments have an increasing need for third-party support and solutions as a result of the growing complexity of wireless applications and devices like Blackberrys, iPhones and Android devices.

The research report, titled State of the Industry…Enterprise views of the Telecom Expense Management & Wireless Mobility Management Industry included responses from all of the Fortune 1000, Forbes’ America’s Largest Companies, 1000+ Mid-market enterprises, and government/public sector organizations.

Wireless Analytics, LLC is a leading supplier of wireless mobility management solutions for mid-to large sized enterprise organizations. Based in Danvers, MA, Wireless Analytics offers a complete outsourced wireless solution, including procurement, inventory management, expense management, help desk services and reporting. To find out more, please visit http://www.wirelessanalytics.com.

AOTMP is the leading provider of efficiency and productivity solutions for managing fixed and mobile telecom environments, including industry research, advisory services, events, educational programs and certifications. More information on other AOTMP research publications can be found at http://www.aotmp.com.

Contact:
Fernando Oliveira, Media Relations
foliveira(at)wirelessanalytics(dot)com
888-588-5550 ext 115

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Fernando Oliveira
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