Bremen, IN (PRWEB) February 26, 2011
HorseSaddleShop President Chuck Klockow recently appointed saddle expert Charlie Hueni to be Vice President of the company. Hueni has been serving as a saddle expert since the beginning of 2009. Since he was hired, Hueni has served the company and its customers so well that Klockow did not hesitate to promote him. Hueni’s responsibilities will now include overseeing the online store, managing all customer service, and developing the retail store in Bremen, Indiana. The retail store will be opening within a month.
Hueni states that he is both excited and challenged by these changes in his position. His most recent work includes rapidly expanding the products the store offers by finding new quality items for the customers. The expansion of the web store into the retail business means new employees to hire and train, new products to test, and yet more customers to serve.
Before working at the HorseSaddleShop, Hueni worked as Production Control Manager as well as in customer service at Bremen Castings. There he developed the skills that he would eventually use for HorseSaddleShop, including patience, perseverance, and a warm demeanor toward customers. Klockow states that, “Charlie Hueni has shown stellar performance. He is a wonderful asset to our customers and knows how to meet their needs.” Hueni has helped over 10,000 customers for HorseSaddleShop both over the phone, online, and using the website’s Saddle Expert Recommendation System, where customers can receive his expert advice on what saddle would be best for them.
Recommending a saddle or tack isn’t as easy as it seems. Not only do the saddle experts need to know the customer, they need to be able to fit the horse as well. What the saddle will be used for, the size of the rider, and the conformation of the horse all play a part in finding the perfect saddle. Hueni has picked up the science of saddle fitting and excelled. He enjoys the wide diversity of customers that he serves in the equine community and feels like he has gotten to know horse lovers around the world.
In the midst of all his new responsibilities, Hueni is excited about the future of the company. He looks forward to continuing to improve customer service with more online help and quicker responses to customer needs. He also enjoys seeing the company’s product lines grow, but wants to keep saddles the main focus of the company. “After all,” Hueni says, “we are Horse SADDLE shop. We want to help our customers find a great quality saddle that is right for them and their horse, and also provide tack and apparel to make for a great shopping experience.”
To check out the Horse Saddle Shop’s extensive saddle fitting resources or view their online inventory, visit http://www.horsesaddleshop.com.
About Horse Saddle Shop Inc.:
The success of HorseSaddleShop.com is through the relationship between The Saddle Shop, which started in 1986 in the small town of Bremen, Indiana and Horse Saddle Shop which started as HorseSaddleShop.com in January of 2000. After forming this business relationship, HorseSaddleShop.com has been blessed to become a major saddle provider across the nation, expanding to horse owners of many friendly countries.
Chuck Klockow, Owner
Horse Saddle Shop, Inc.