ITSM program failure is less often a result of technical hurdles than a result of failing to correctly identify services or improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels.
Newport Beach, CA (PRWEB) February 28, 2011
Overview: Successful IT Service Management initiatives must deliver business benefit. This requires a direct linkage from the service or service improvement program to high value business services. ITSM program failure is less often a result of technical hurdles, than a result of failing to correctly identify services or service improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels. These are essential prerequisites to successful Service Portfolio Management and Business Service Management.
IT Service Value Management™ (IT-SVM) is a four step methodology which joins essential elements of key frameworks and best practices such as ITIL®, NGOSS®, TQM, CRAMM®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and more, into a simple and actionable model. Based on a repeatable methodology, and culminating with Service Value Modeling, IT-SVM offers a practical and rational approach to targeted service improvements, optimization of scarce resources, and the clear communication of business value.
Register today at the CastlePointe website.
The "Free Lunch" IT Transformation Webinar Series
Join us for this free lunch time webinar and lunch may be on us! Two registered webinar participants will be selected at random to each receive a $25 gift card to T.G.I. Fridays. Register today!
This brief forty-five minute webinar will include an overview of the elements of the IT-SVM methodology which can be used to achieve ITSM success.
CastlePointe is uniquely focused on leading their clients through successful IT transformation initiatives through a range of services including initiative leadership, strategic planning, operational efficiency, process improvement and metrics development. Since 1997, CastlePointe has been dedicated to helping lead IT transformation efforts.
This brief, 30-minute webinar will occur on Wednesday, August 11 at 12:15 pm PST. Don't miss this opportunity to gain valuable insight on how to bring your apps and infrastructure teams together.
Join this free lunch time webinar and lunch may be on CastlePointe! Two registered webinar participants will be selected at random to each receive a $25 gift card to T.G.I. Fridays. Register today!
For more information about CastlePointe’s “Free Lunch” IT Transformation Webinar Series, and to register, please visit: http://www.castlepointe.com/events-list/event/7/Creating-a-Learning-Organization---Part-1--Lessons-from-a-Parrot-Head.
About the Presenter
Though formally involved with IT Service Management consulting since 1999, Shane Deay began his IT career in '91 as an applications/database programmer in the financial services industry with progressive shifts towards management consulting roles for various industries including telecomm, healthcare and hospitality. He cut his teeth on ITIL while providing merger & acquisitions related mid-range systems management consulting services to the telco industry in the late '90's.
As President and founder of Avant Corporation, he helps clients build customized service improvement plans tailored to their specific objectives and manages the delivery of related education and consulting services. Mr. Deay is a dedicated advocate of Service and Quality Improvement and frequent contributor to the ITIL and itSMF communities. He is an active member of the itSMF Gateway LIG, currently in his second year on the steering committee, was a cofounder of the Kansas City LIG, and regularly attends the itSMF USA annual conventions.
Headquartered in Newport Beach, CA, CastlePointe is a premier provider of strategic IT consulting services to Fortune 2000 firms. Uniquely focused on helping IT executives transform their organizations to drive innovation, react to market changes and continually reduce IT operating costs, CastlePointe operates nationally from offices in California, New Jersey and Tennessee. Using our proprietary DeepRoots™ methodology, we help IT leaders execute targeted programs based on specific, business-driven objectives that improve operational efficiencies, increase service performance and build leadership at all levels of their organization. To learn more about CastlePointe, please visit us at http://www.castlepointe.com.
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