Dublin, CA (PRWEB) February 28, 2011
PSS, Inc. (Product Support Solutions), a premier provider of automated customer interaction solutions to the Global 1000, today released CREDboard for Mobile, a mobile application available via the Apple ITunes Store. Android and Windows Mobile versions are also available through PSS. This is one piece of the comprehensive CREDboard package: a Social Media Interaction Platform to help companies better manage and interact with customers on Social Media sites such as Twitter, Facebook, Blogs and YouTube. CREDboard is the first Social Media dashboard focused on the enterprise contact center, providing comprehensive multi-channel management to social customer interactions. The product is designed to help individuals and/or departments not only update and monitor Social Media sites, but also take ‘action’ when deemed necessary.
The release of CREDboard for Mobile coincides with the release of CREDboard version 2.0 which has been greatly enhanced through feedback provided in both our Beta and initial Production Customer trials. CREDboard’s enhanced GUI and CTI/CRM interaction channels allow for even faster integration into existing customer contact environments within large enterprises.
“CREDboard enables departments to do what they do best,” said Keith Ward, CTO of PSS. “Marketing teams can watch for brand awareness and competition issues, Contact Center agents can work with customer inquiries and potential issues, and Sales can handle leads and answer industry questions. With this enterprise-wide approach and the addition of cross-platform Mobile applications, more companies can handle more customer interactions across more channels. It’s a great step forward for managing a company’s online reputation – or street ‘cred’.”
Product Support Solutions, Inc. (PSS) enables Global 1000 businesses to automate their customer service interactions by providing their end-users the ability to communicate with them using whatever means is most convenient and effective. We develop and support solutions for multiple customer service channels - including the rapidly growing social media and mobile channels. PSS creates highly interoperable, up to date and efficient customer service environments, that help build customer loyalty. We offer a variety of consulting, development and solution life-cycle management/support services that ensure our clients' comprehensive customer support strategy is cost-effective, as well as a fundamental part of their brand-building and customer retention efforts. PSS works with industry leading vendors including Convergys, Genesys, Voxeo, LoQuendo and Avaya; and is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, US Airways, Sempra and many others to support their customer service center investments. For more information on how PSS can help your organization, please visit http://www.psshelp.com .
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