We are always honored to align ourselves with a partner as committed to superior customer care as J.D. Byrider
St. Paul, MN (PRWEB) February 28, 2011
Identifix®, (http://www.identifix.com) one of the nation's premier sources of online and hotline vehicle diagnostic, maintenance and repair information, announced today that it has been selected as a J.D. Byrider Preferred Supplier. It will be available to all J.D. Byrider franchisees in the US.
Program benefits include:
- Special Advantaged Pricing available to J.D. Byrider franchisees
- Quick and effective experience-based diagnostics for increased productivity and profitability
- Access to the largest database of pattern failures, specific vehicle symptoms, associated short-cut tests, and confirmed field fixes
"We are always honored to align ourselves with a partner as committed to superior customer care as J.D. Byrider," commented Jeff Sweet, Identifix President. "We provide services that help shops to address vehicle problems with greater accuracy and efficiency, which in turn promotes trust and cultivates long-standing relationships with customers."
Identifix® serves the automotive aftermarket with (i) a telephone based Repair Hotline service to assist technicians in diagnosing vehicles in their repair shop -- fielding 15-20,000 calls per month, and (ii) Direct-Hit™, an online diagnostic information service that allows technicians to access the Identifix database of symptoms and potential fixes with over 25,000 subscribers.
Direct-Hit enables technicians to perform repairs profitably and accept repair services on
jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft's MSN.Auto web site, as well as CARFAX, providing data on used vehicle reliability and reparability.
About J.D. Byrider:
In business more than 20 years, J.D. Byrider is the nation's leading used car and finance company franchise. The company was founded to serve customers with special auto financing needs and to ensure that they receive the same quality service in every J.D. Byrider dealership. With more than 800,000 consumers matched to quality, affordable vehicles, the company continues its focus on reliability and customer satisfaction. Headquartered near Indianapolis in Carmel, Ind., J.D. Byrider maintains 124 franchisee- and company-owned dealerships in 30 states. Visit http://www.jdbyrider.com to learn more.
Identifix® is a wholly owned subsidiary of Service Repair Solutions, Inc. (SRS) http://www.servicerepairsolutions.com, which Inc. Magazine ranked in 2009 and 2010 as one of the top 100 fastest growing private software companies in the United States. Since 1987, Identifix has evolved into the nation's best source for knowledge of what breaks on vehicles, what vehicles it breaks on, and how to fix those vehicles correctly. The knowledge base is created from data gathered from the more than 250,000 annual calls it receives from technicians seeking diagnostic assistance for vehicle repair problems; its staff of 45 master technicians (with over 1,000 years combined years of experience performing vehicle diagnostics); and the nation's most comprehensive on-site library of factory vehicle service information. Identifix products and services include: Repair Hotline™, Direct-Hit™, Repair Trac™, and consulting services to automotive equipment manufacturers. For more information visit: http://www.identifix.com
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