“3CLogic’s contact center service deployed on Amazon Web Services (AWS) provides us with customer interaction tools that are scalable, secure, and highly available. We are able to reach 53% more customers than before”. Gene Beckman, President MCS
Rockville, MD (PRWEB) March 1, 2011
3CLogic, provider of cloud based contact center service, announced today that MCS (Management Communication Services, Inc.), a top solution provider for large corporations and small to medium businesses across the U.S., has launched successful sales campaigns using 3CLogic contact center service, enhancing its sales growth.
Management Communication Services, Inc. is a reliable provider of management solution services to businesses and corporations all across the U.S. With over 14 years of professional services provided to companies nationwide, MCS delivers quality services at reduced cost.
MCS is experiencing increased sales from campaigns that are running on 3CLogic. With features such as Intelligent Dial Plan (IDP), MCS has increased the number of customer contacts per hour making their sales agents more productive. MCS benefits from 3CLogic’s on demand call center capabilities with predictive dialing and agent interactions to efficiently and easily connect with their customers. Using 3CLogic’s contact center software helps MCS enhance its marketing efforts and gain lasting relationships with customers. Secure customer interaction is easily ensured with 3CLogic’s secure and highly accessible platform running on Amazon Web Services (AWS).
“To ensure our clients have the best systems management solutions to achieve their business objectives, we partner with the best of breed companies to interact with our customers,” said Gene Beckman, president of Management Communication Services, Inc. “3CLogic’s contact center service deployed on Amazon Web Services (AWS) provides us with customer interaction tools that are scalable, secure, and highly available. We are able to reach 53% more customers than before.”
Raj Sharma, president and CEO of 3Clogic said, “The fact that MCS is leveraging 3CLogic’s cloud based contact center services to enhance customer interaction goes to show how businesses of all sizes can utilize cloud based contact center services. You just can’t ignore the economics of cloud based contact centers anymore. The business case for cloud based contact center services is just too compelling.”
3CLogic’s Inbound Call Center and Predictive Dialer features, combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.
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