COMPUTERLINKS Announces Support Availability to Palo Alto Networks Partners in North America

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COMPUTERLINKS to offer technical support starting March 2011

COMPUTERLINKS, a global value-add distributor, with offices throughout North America, EMEA and APAC, has announced the availability of COMPUTERLINKS Support for Palo Alto Networks. COMPUTERLINKS has achieved Authorized Support Center status to add to its recent Authorized Training Center certification. As an Authorized Support Center, COMPUTERLINKS will offer Level 1, Level 2, and hardware replacement support for Palo Alto Networks solutions. This option extends additional channel opportunities to North American resellers in need of alternatives for their partner support, and will serve to assist the influx of Palo Alto Networks support requests. COMPUTERLINKS will extend its TotalView support reporting service to all resellers who offer COMPUTERLINKS Support for Palo Alto Networks. TotalView gives resellers detailed call log and support resolution information for every call logged by their end user customers.

“With the addition of COMPUTERLINKS as an Authorized Support Partner,” stated Brett Eldridge, Vice President of Global Support for Palo Alto Networks. “COMPUTERLINKS has a reputation for offering the top tier levels of support and customer service, and this partnership is one in which Palo Alto Networks feels confident that we have the right distributor on board to strongly support the North American channel.”

As an extension of Palo Alto Networks, COMPUTERLINKS’ fully trained support staff offers the same real-time support response and assists in troubleshooting and hardware replacement throughout North America. With a fully trained and ACE accredited technical support team, 24x7x365 fully manned NOC, and the TotalView system, COMPUTERLINKS will successfully offer a no call back support model, ensuring any troubles experienced by reseller partners will be addressed in real-time. The enhanced hardware replacement model will also assist in the expedited replacement of field units that encounter trouble, and unable to repair through phone support.

“Throughout the channel, COMPUTERLINKS understands the importance of support to resellers at their most critical moments of need,” stated Russell Zientek, CEO of COMPUTERLINKS North America. “The ability for COMPUTERLINKS to offer Level 1, Level 2, and hardware replacement options to North American resellers, gives Palo Alto Networks a partner that is fully capable of extending the same levels of support and assistance, ensuring we act as a true extension of Palo Alto Networks.”

COMPUTERLINKS is a leading distributor of IT security and Internet technology solutions, providing North American channel partners with reliable, supported solutions from world-leading hardware and software manufacturers. COMPUTERLINKS provides a comprehensive and complementary product portfolio, backed by an extensive range of professional services, to ensure channel partners deliver the right solutions to their customers. 100% committed to the two-tier channel, COMPUTERLINKS delivers profitable growth to partners and competitive advantage to their customers by providing a full-service package of technical, sales and marketing support, practical training and efficient logistics.

About Palo Alto Networks
Palo Alto Networks is the network security company. Its next-generation firewalls enable unprecedented visibility and granular policy control of applications and content – by user, not just IP address – at up to 10Gbps with no performance degradation. Based on patent-pending App-ID™ technology, Palo Alto Networks firewalls accurately identify and control applications – regardless of port, protocol, evasive tactic or SSL encryption – and scan content to stop threats and prevent data leakage. Enterprises can for the first time embrace Web 2.0 and maintain complete visibility and control, while significantly reducing total cost of ownership through device consolidation. For more information, visit

For more information on Palo Alto Networks, please visit

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Russell Zientek

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