Alpharetta, GA (PRWEB) March 1, 2011
Typical IT services at hotels - provided in-house or outsourced to foreign countries - have developed a poor reputation over the last few years. Customers, or hotels themselves, often associate IT support with poor service, inexperienced help and long hold times, sometimes waiting up to 30 minutes on average for support. The result? Network downtime, lost revenues and dissatisfied guests.
Until now: Hospitality Technology Services (HTS). The cutting-edge technical support service relies on over 25 years of experience and up-to-date technology to bring an unprecedented level of IT support to the hospitality industry. In fact, HTS reduces typical wait times for IT tickets by over 80 per cent.
A proud member of the Georgia Hotel & Lodging Association (GHLA), Hospitality Technology Services aims to set a new standard for IT support at hotels across the South-eastern United States (Florida, Georgia, Louisiana, Alabama, Arkansas, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia) and beyond. Hospitality Technology Service’s employees all come from the hotel industry, meaning they understand the business and already have key relationships with vendors.
HTS remedies the problem by providing local, reliable, on-site care, 24 hours a day, seven days a week, 365 days a year. The hospitality industry never takes a day off and neither does HTS; its employees aren’t simply available by phone. Based locally, they can resolve tickets in person and are also available in real-time via chat and e-mail, both of which are crucial services for situations that require immediate resolutions.
Among the many modern services HTS offers for both front-desk and back-office needs: hotel interfaces, network support, PMS, reservation systems, revenue managements systems and real-time chat and service.
Thanks to an experienced, knowledgeable staff, world-class service, constant availability and an extensive suite of IT solutions, Hospitality Technology Services is the next generation of hotel technology.
Upgrade your hospitality technology services. Contact us today for a free trial offer:
Enhancing Guest Care through Technology