PROLIN, Gaining Traction in Key Markets, Adds Seasoned Executives to Partner Sales Team

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PROLIN announces three new partner development and support team members in the US and Europe -- Gloria Canales in the US, and Gijsbert Groen and Zem De Oliveira in EMEA.

PROLIN, an innovator in SaaS-based IT Service Management (ITSM), today announced the addition of three partner development and support team members. Gloria Canales in the US, and Gijsbert Groen and Zem De Oliveira in EMEA, each has deep experience in the ITSM space and strong backgrounds in channel partner relationship management. They join PROLIN as it accelerates its international growth by building an ITSM as a Service reseller channel, with partners in key markets worldwide.

Gloria Canales, Partner Development Manager, joins PROLIN to help recruit and support partners in the US. Gloria brings a wealth of knowledge and experience in building partner portfolios and developing marketing programs for the partner community. Gloria is a seasoned business professional with over 20 years of experience in channel sales and marketing including work at Avnet, UC4 Software, and at Hewlett-Packard in multiple positions in finance, IT, Sales and Support, and Marketing.

Gijsbert Groen has recently joined PROLIN as International Partner Account Manager responsible for Central and Eastern Europe. Gijsbert has extensive experience in partner development and more then 10 years of experience in sales. Gijsbert most recently worked as Partner Account Manager at Mirror42. Prior to this, he held sales and account management positions at Westbury, Visionplanner, and ING Bank.

Zem De Oliveira, a member of the original Prolin team, has re-joined PROLIN as Head of Field Operations for EMEA. Zem brings PROLIN many years of experience in ITSM and Business Service Management (BSM). His experience includes business development, pre-sales consulting, and implementation of IT Service Management Solutions. Prior to joining the new PROLIN, Zem worked for HP Software as ITSM and BSM pre-sales practice lead in EMEA.

“We’re gaining a lot of traction with both partners and customers in key markets,” said Jim O’Gara, Chief Commercial Officer for PROLIN. “These new team members bring a wealth of industry knowledge and partner development experience that will help us accelerate both partner and customer acquisition.”

PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals are focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA and Seattle, WA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia. Please visit PROLIN at:


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Frances Mann-Craik
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