Tea Shop’s ‘Troubled Month’ Underlines Need for Water Supply Insurance

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Although losing the water supply in your home can be a real inconvenience, it can have even more serious consequences if it occurs within your small business. A recent incident at a café in Lincolnshire may have reminded local homeowners of just how important having water supply insurance could be.

I was told to leave a tap running slightly if it happens again

Although losing the water supply in your home can be a real inconvenience, it can have even more serious consequences if it occurs within your small business. A recent incident at a café in Lincolnshire may have reminded local homeowners of just how important having water supply insurance could be. The commotion occurred at Tea at the Bridge, a quaint eatery in Horncastle, last month.

When the supply pipe outside froze over during the cold snap, owner Michael Clarke was left without water for three weeks. According to the local paper the Horncastle News, the determined entrepreneur did all he could to keep his business running. Rather than shut up shop until the issue was sorted, he collected litres of water every day to fill a tank and even scooped up river water to flush the toilets.

When Mr. Clarke contacted his local utility provider, Anglian Water, it told him to “wait for the thaw”, but after two weeks of no running water, an inspector was dispatched to the scene. It was then that the problem with frozen pipes under the shop was fully realised – something not helped by the fact they dated back to the Victorian era. Once the issue was sorted, Mr Clarke told the newspaper of the advice he was given by the firm. “I was told to leave a tap running slightly if it happens again,” he said.

Speaking to the newspaper, a spokesman for Anglian Water said: “We apologize for the delay in restoring supply to Mr. Clarke’s property after his supply pipes froze in the extremely cold weather. During this time we did everything we could to help, including delivering bottled drinking water.”

While Mr Clarke and his tea shop battle on through their water supply problem, it may not be as easy in your home; families rely on water for much more than warming brews – washing, cooking and general hygiene are all high priorities in the average home. For this reason, it’s worth regularly reviewing your household insurance policies – and water supply cover could be a really savvy investment.

While your local utility provider looks after the portion of your water supply pipe beyond your property boundary, it’s your responsibility to maintain and repair the part immediately below your property. With this type of insurance in place, you can claim up to £3,000 to fix your underground water supply pipe – a huge amount which could come in really handy in an emergency.

There’s also the option to claim £500 for the permanent reinstatement of things pulled up during the repair, such as concrete, tarmac, block paving or the lawn. You can even claim cash if you need to stay in a hotel during the work – just the sort of peace of mind you need if you can’t live without your home comforts.

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Alex Smith
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